Oracle Cloud Success Assurance and Protection Services

Oracle Customer Success Services offers Oracle Cloud Success Protection Service and Oracle Cloud Success Assurance Service to provide comprehensive support across the entire Oracle ecosystem of products—including infrastructure, database and applications. Together with Oracle Cloud Assistance, these concierge services provide companies with white glove assistance to help them overcome their biggest business challenges and unlock greater value and innovation.

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Oracle Cloud Assistance
Embedded at no additional cost in every Oracle Cloud purchase, Oracle Cloud Assistance provides customers with 24/7/365 technical support and SLOs for severity 1 issue response. It also includes Oracle Cloud Success Navigator to help chart their cloud transformation.
Oracle Cloud Success Assurance Service
A responsive service model that provides added peace of mind through enhanced escalation and expert, hands-on assistance. To resolve complex service requests, organizations will also have access to additional resources and technical experts.
Oracle Cloud Success Protection Service
A personalized, proactive service model that includes a team of cross-functional domain experts to help optimize existing workloads with health checks and triage and resolve any technology issue that arise. The service also provides guided learning and 24/7 health monitoring.

Compare Oracle Cloud Success offerings

Service feature	Oracle Cloud Assistance	Oracle Cloud Success Assurance Service	Oracle Cloud Success Protection Service
Oracle cloud support 24/7/365 technical support SLOs for severity 1 issue response Digital assistant interface	yes	yes	yes
Best practices and education Oracle Cloud Success Navigator with best practices and preconfigured environments	yes	yes	yes
Success management Oracle expert as a single point of contact Monthly service reviews and recommendations	no	yes	yes
Escalation management Service request escalation management assistance across the Oracle ecosystem Access to specialized resources Incident remediation follow-up	no	yes	yes
Personalized Oracle concierge Proactive understanding of customer goals and environments Predefined escalation process Domain experts to triage and resolve complex issues 24/7 health monitoring	no	no	yes
Innovation guidance Existing workload optimization with health checks Guidance on new workloads and updates Advanced learning access and training	no	no	yes

How organizations like yours are partnering with Oracle to succeed

“Oracle Customer Success Services helped us from the very beginning. They understood our pains, our objectives, our strategy.”

—Axel Pozo, Chief Information Officer, Credicorp Capital

Read Credicorp Capital’s story
“Oracle Customer Success Services is like part of the Kraft Heinz family.”

—Eric Mendez, Director, IT Finance, M&A and Master Data, The Kraft Heinz Company

Read Kraft Heinz's story
“We appreciate Oracle's collaboration on this project, bringing the needed resources to bear on any problem. They were challenged by the pace and the diligence that the FedEx team brought to the table, and they responded with solutions to resolve them in a timely manner.”

—Rajesh Singh, Vice President of IT, FedEx

Read FedEx’s story
“The Oracle team stood with us like a rock. They were with us on every step of the journey…ensuring we met our objectives and targets and were instrumental in ensuring our success.”

—A.K. Gupta, Executive Director of IT Services, IFFCO

Read IFFCO’s story