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NetSuite Product Support

The same support teams who supported NetSuite’s products continue to do so today. You should continue to use the same support communication channels you have been using, whether it is online, phone support, or via email. Website links, Support email addresses, and Support phone numbers remain the same.

As we progress through the integration of NetSuite Support we will provide advance notice to you about any changes.

Product Support Requests

NetSuite, OpenAir, and Premiere Payroll

Support Portal and Knowledge Base (SuiteAnswers)

Accessible via the NetSuite or OpenAir cloud services

Customer Service

Phone: 1-877-638-7848, Option #2
Email: support@netsuite.com

Technical Support

NetSuite: NetSuite cloud service > Support > SuiteAnswers
OpenAir: +1 888-367-1288
Premiere Payroll: +1 800-240-0173

User Group Forum



Support Portal and Product Documentation

Accessible only within Bronto Marketing Platform




North America: 1.888.276.6861, option 2 or 1.919.595.2500, option 2
London: +44 203 640 2040, option 2
Sydney: +1300 546 112
Emergency support: dial North America phone number and select option 2, then option 2 again to report the emergency

Learn more about NetSuite products