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NetSuite Product Support

The same support teams who supported NetSuite’s products continue to do so today. You should continue to use the same support communication channels you have been using, whether it is online, phone support, or via email. Website links, Support email addresses, and Support phone numbers remain the same.

Product Support Requests

NetSuite, OpenAir, and Premiere Payroll

Support Portal and Knowledge Base (SuiteAnswers)

Accessible via the NetSuite or OpenAir cloud services

Customer Service

Phone: 1-877-638-7848, Option #2

Technical Support

NetSuite: NetSuite cloud service > Support > SuiteAnswers
OpenAir: +1 888-367-1288
Premiere Payroll: +1 800-240-0173

NetSuite Support Community

Email: netsuite-community_ww@oracle.com

Learn more about NetSuite products