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Oracle Lifetime Support Policies

Oracle Lifetime Support
Expect Lifetime Support

Simple, predictable, and flexible—enjoy the benefits of the industry's most comprehensive support coverage.

Lifetime Support Stages for Your Oracle Products

Benefits of Lifetime Support Software

  Premier Support Extended Support Sustaining Support
Major product and technology releases Yes Yes Yes
24x7 assistance with service requests Yes Yes Yes
Access to My Oracle Support including Knowledge Base Yes Yes Yes
Software updates Yes Yes Pre-existing
Security alerts and updates Yes Yes Pre-existing
Critical patch updates Yes Yes Pre-existing
Tax, legal, and regulatory updates Yes Yes Pre-existing
Upgrade tools and scripts Yes Yes Pre-existing
Access to Platinum Services Yes Yes No
Certification with most existing Oracle products/versions Yes Yes Pre-existing
Certification with most existing third party products Yes Yes Pre-existing
Certification with most new third party products Yes No No

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