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Support for Oracle Retail Products
Welcome to Oracle Support. We are pleased to provide support for the Oracle Retail products, formerly MICROS.
Please contact Oracle Support using the channels listed below.
If you require support for the Oracle Hospitality, Food & Beverage or Cruise products, please find those Support channels on the Oracle Hospitality and Food & Beverage Support page.
MICROS customers in Africa (including Isle of Man, Tunisia, and Morocco) who were directly supported by MICROS, not a dealer, have not moved to My Oracle Support. Please continue to call or send email to MICROS Support just as you did with MICROS.
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Africa, including Isle of Man, Tunisia, and Morocco
Telephone: +212 522 293 884
Email: supportafrique@micros.com
Support Requests
United States and Canada: Retail
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Support Portal
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Support Phone Numbers
Canada
1-800-668-8921 or 1.905.890.6690United States
1-800-223-1711 -
Support Sales
For Retail Support Renewals, you can renew online or call 1.888.545.4577.
For new license or cloud subscription sales, call 1.800.633.0738.
All consumables and hardware devices, as well as consulting time, can be purchased online.
Europe, Middle East, and Africa (EMEA): Retail
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Support Portal
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Support Phone Numbers
If a phone number is not listed for your country, please select one of these phone numbers.
Austria
+43.1.33777.555
Belgium
+32.2.719.12.12
Denmark
+45.44.80.80.81
Finland
+358.9.54.94.1300
Germany
+49.180.2000.170
Charges: From landlines 0.06 EUR per call, from mobile up to 0.42 EUR per minute.
Ireland
+441189247900
Italy
+39.06.52436.400
Netherlands
+31.30.6699444
Portugal
+351.21.423.52.00
Spain
902.312.174 (calling within Spain)
+34.91.6312174 (calling outside Spain)
Switzerland
+41.61.425.62.00
United Kingdom
+441189247900 -
Support Sales
For Retail Support Renewals, you can renew online or call 1.888.545.4577.
For new license or cloud subscription sales, call 1.800.633.0738.
All consumables and hardware devices, as well as consulting time, can be purchased online.
Japan and Asia Pacific (JAPAC): Retail
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Support Portal
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Support Phone Numbers
Australia
+61.132.370
China
800.810.0355 or 4008.980.890
Hong Kong
800.963.604
+852.2866.9582
001 86 4008.980.890 (IDD rates applicable)
Japan
0120.099638
Philippines
1800 1651 0500
Vietnam
12065299
Alternate number +84 2 835211445 -
Support Sales
For Retail Support Renewals, you can renew online or call 1.888.545.4577.
For new license or cloud subscription sales, call 1.800.633.0738.
All consumables and hardware devices, as well as consulting time, can be purchased online.
Latin America (LAD): Retail
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Support Portal
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Support Phone Numbers
Argentina
Acceso directo: 0800.666.0173
Via AT&T Direct: 0800.555.4288 รณ 0800-222-1288
conectar a 877.767.2253
Brazil
Toll Free: 0800.891.5899
Direct Access: +55.11.5189.1001
Fax: +55.1.5189.1101
Colombia
Acceso Directo:01.800.912.1586
Via AT&T Direct: 018009110010 conectar a
877.767.2253
Costa Rica
Acceso Directo: 0.800.011.0515
Via AT&T Direct: 0.800.0.114.114 conectar a
877.767.2253
Mexico
Acceso Directo: 800 6721052
Acceso Directo: 001.877.767.2253
Via AT&T Direct: 800.288.2872 conectar a
877.767.2253
Panama
Acceso Directo: 001.877.767.2253
Via AT&T direct: 800.0109 conectar a 877.767.2253
Peru
Acceso Directo: 0800.50.718
Via AT& Direct: 080050288 / 080070088 conectar a
877.767.2253
Puerto Rico
+1.877.7.ORACLE (+1.877.767.2253)
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Support Sales
For Retail Support Renewals, you can renew online or call 1.888.545.4577.
For new license or cloud subscription sales, call 1.800.633.0738.
All consumables and hardware devices, as well as consulting time, can be purchased online.