Support for Oracle Retail Products

Welcome to Oracle Support. We are pleased to provide support for the Oracle Retail products, formerly MICROS.

Please contact Oracle Support using the channels listed below.

If you require support for the Oracle Hospitality, Food & Beverage or Cruise products, please find those Support channels on the Oracle Hospitality and Food & Beverage Support page.

United States and Canada: Retail

Support Portal

My Oracle Support

Support Phone Numbers

Canada
1-800-668-8921 or 1.905.890.6690

United States
1-800-223-1711

Support Sales

For Retail Support Renewals, you can renew online or call 1.888.545.4577.

For new license or cloud subscription sales, call 1.800.633.0738.

All consumables and hardware devices, as well as consulting time, can be purchased online.

Europe, Middle East, and Africa (EMEA): Retail

Support Portal

My Oracle Support

Support Phone Numbers

If a phone number is not listed for your country, please select one of these phone numbers.

Austria
+43.1.33777.555

Belgium
+32.2.719.12.12

Croatia
+385.1.632.32.22

Denmark
+45.44.80.80.81

Finland
+358.9.54.94.1300

France
+33.1.57.60.21.22

Germany
+49.180.2000.170
Charges: From landlines 0.06 EUR per call, from mobile up to 0.42 EUR per minute.

Ireland
+441189247900

Italy
+39.06.52436.400

Netherlands
+31.30.6699444

Poland
+48221682416

Portugal
+351.21.423.52.00

Russia
+7.495.641.15.51

Saudi Arabia
Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network)
Toll Free: 800.850.0093 (Bharti Airtel Fixed and Mobile Network)
Local Access: +966.11.273.9977

Slovenia
80080874

South Africa
+27.11.319.4010
+27.21.400.7282

Spain
902.312.174 (calling within Spain)
+34.91.6312174 (calling outside Spain)

Sweden
+46.8.477.3600

Switzerland
+41.61.425.62.00

UAE
+971.4.3909040

United Kingdom
+441189247900

Support Sales

For Retail Support Renewals, you can renew online or call 1.888.545.4577.

For new license or cloud subscription sales, call 1.800.633.0738.

All consumables and hardware devices, as well as consulting time, can be purchased online.

Japan and Asia Pacific (JAPAC): Retail

Support Portal

My Oracle Support

Support Phone Numbers

Australia
+61.132.370

China
800.810.0355 or 4008.980.890

Hong Kong
800.963.604
+852.2866.9582
001 86 4008.980.890 (IDD rates applicable)

India
000 800 100 7534
+1 800 711 1005

Japan
0120.099638

New Zealand
0800.478.776
+61.2.8817.7600

Philippines
1800 1651 0500

Vietnam
12065299
Alternate number +84 2 835211445

Support Sales

For Retail Support Renewals, you can renew online or call 1.888.545.4577.

For new license or cloud subscription sales, call 1.800.633.0738.

All consumables and hardware devices, as well as consulting time, can be purchased online.

Latin America (LAD): Retail

Support Portal

My Oracle Support

Support Phone Numbers

Argentina
Acceso directo: 0800.666.0173
Via AT&T Direct: 0800.555.4288 ó 0800-222-1288
conectar a 877.767.2253

Brazil
Toll Free: 0800.891.5899
Direct Access: +55.11.5189.1001
Fax: +55.1.5189.1101

Chile
Acceso Directo: +56.22.830.7810
Acceso Directo: 188.800.800.075
Vía AT&T Direct: 800.225.288 ó 800.360.311 conectar a 877.767.2253

Colombia
Acceso Directo:01.800.912.1586
Via AT&T Direct: 018009110010 conectar a
877.767.2253

Costa Rica
Acceso Directo: 0.800.011.0515
Via AT&T Direct: 0.800.0.114.114 conectar a
877.767.2253

Mexico
Acceso Directo: 800 6721052
Acceso Directo: 001.877.767.2253
Via AT&T Direct: 800.288.2872 conectar a
877.767.2253

Panama
Acceso Directo: 001.877.767.2253
Via AT&T direct: 800.0109 conectar a 877.767.2253

Peru
Acceso Directo: 0800.50.718
Via AT& Direct: 080050288 / 080070088 conectar a
877.767.2253

Puerto Rico
+1.877.7.ORACLE (+1.877.767.2253)

Uruguay
Vía AT&T Direct: 000.410 conectar a 877.767.2253