Oracle Social Cloud is a cloud service that helps you manage and scale your relationship with customers on social media channels. Oracle has integrated the best-in-class social relationship management (SRM) components - social listening, social engagement, social publishing, social content & apps and social analytics - into one unified cloud service to give you the most complete SRM solution on the market.
Only Oracle can connect every interaction your customer has with your brand. Our goal is to help you deliver the best customer experience wherever your customer touches your brand. Only Oracle has a social platform that includes all of the capabilities to manage a holistic social media strategy; along built-in integrations with other Oracle solutions to leverage the power of social media throughout your business. Oracle Social Cloud is integrated with Oracle's marketing automation, service automation, sales automation and commerce systems - making it easy to add social functionality to your existing Oracle investment.
Oracle Social Relationship Management (SRM) enables organisations to socially enable the way they do business—without the cost and complexity of social silos. It's a strategy to be more engaging and responsive at scale, listen and respond at the speed of social, with a consistency and transparency customers will value. Oracle SRM includes the following social solutions: