Oracle Marketing Cloud & Oracle Data Cloud Privacy Policy

Oracle Marketing Cloud & Oracle Data Cloud Privacy Policy

This privacy policy describes how Oracle Marketing Cloud and Oracle Data Cloud services facilitate the collection and use of information by our customers in connection with interest-based advertising. Because we want to enable consumers to have greater knowledge and control over information related to them that moves through these Oracle services, this privacy policy is designed to provide you with tools to help understand and control the collection and use of that information.


This policy applies whenever Oracle facilitates the collection and flow of information about you from one data provider, customer, or partner to another for interest-based advertising purposes using Oracle Marketing Cloud and Oracle Data Cloud services. This is known as "third-party" information, and includes both information that does not identify you and as well as information that does. The section of this policy entitled "Types of Information Collected" describes these different types of information.

This policy does not apply to an Oracle Marketing Cloud or Oracle Data Cloud customer’s own collection and use of your information to conduct marketing activities, including when they do so using Oracle products or services. For example, an Oracle customer may use the Oracle Marketing Cloud or other Cloud services to collect and manage only the data they themselves (or their agents) have collected or purchased, otherwise known as “first-party” information. This first-party information is collected, shared and used subject to the individual privacy policy of the Oracle customer that collected it, and therefore is not covered by this policy; please consult that company if you have any questions about its use of your information. Please note however, that if you use the NAI opt-out tool described in this policy, Oracle will opt you out of first-party collection and use of your information in the Oracle Marketing Cloud and Oracle Data Cloud for interest-based advertising, in addition to opting you out of the third party collection described later in this policy.

This policy applies to third-party information used in the Oracle Marketing Cloud and Oracle Data Cloud for interest-based advertising that is collected from any source or device, whether laptop or mobile device, browser or application. The process and technology used when interacting with mobile devices is described throughout this policy and is the same process and technology used for other contexts.

If you are an Oracle Marketing Cloud or Oracle Data Cloud customer, and wish to learn more about how Oracle treats the information you provide to Oracle as part of a service, please refer to the Oracle Services Privacy Policy and the applicable order between you and Oracle.

If you are a visitor to an Oracle website or an Oracle customer, and wish to learn more about how Oracle uses information collected from you as part of your general relationship with Oracle or your visit to Oracle websites, please refer to the Oracle Privacy Policy.

About Interest-Based Advertising

Interest-based advertising is advertising served to the users of computers and other electronic devices that is tailored based on their interests, usage patterns and behaviors. Companies use the Oracle Marketing Cloud and Oracle Data Cloud for interest-based advertising to try to make the content and ads that you see more relevant to you based on information that has been collected by Oracle and Oracle customers, data providers and partners.

Types of Information Collected

When using Oracle Marketing Cloud and Oracle Data Cloud services for interest-based advertising, our customers, data providers and partners share, collect, store and process information about individuals as well as attributes and behaviors of users of mobile devices and computers ("Marketing Information"). This may include information that does not identify you as well as information that does.

Marketing Information in the Oracle Marketing Cloud and Oracle Data Cloud that does not directly identify an individual is information intended to identify a particular computer or device or a group of computers or devices sharing common behaviors or attributes, as well as information about the use of such computers or mobile devices. This information may include, without limitation:

  • Unique IDs of a cookie placed on a computer
  • IP addresses
  • Unique IDs sent to us from mobile devices, network carriers or data providers
  • Information contained in HTTP headers or other internet transfer protocol signals
  • De-identified personal information (such as email addresses or usernames that are "hashed" so as to be non-identifiable to the recipient of such information), and demographic information such as a user's gender, age, and income range when not tied to personal identifiers
  • Attributes of computer or device usage, such as advertisements clicked, websites and content areas visited (e.g., "sports section" or "technology section"), location information, date and time of activities, browser type and version (e.g., Internet Explorer 7.0, Firefox 3.0, or Safari 3.1.1), operating system (e.g., Windows Vista, Macintosh OS X, or Android 4.1 or iOS for mobile devices), and information about or from the presence or use of "apps" on mobile devices

Marketing Information in the Oracle Marketing Cloud and Oracle Data Cloud that directly identifies a particular individual may include, without limitation:

  • Name and address
  • Email addresses, social media handles and usernames, and telephone numbers
  • Behavior or demographic attributes, such as purchase behavior or history (including from offline sources), when tied to personal identifiers

Oracle recognizes that specific types of Marketing Information that do not directly identify an individual may be considered personal information in different parts of the world or when combined with other information. In such cases, Oracle treats this information as personal information.

How Information is Collected

The Oracle Marketing Cloud and Oracle Data Cloud services and our customers, data providers and partners use a variety of technologies to collect Marketing Information, including via "cookies", "pixel tags”, HTTP headers (or other communication protocols), and mobile signals and identifiers. Oracle does not use flash cookies or other locally stored objects (LSO) that may be used to circumvent consumer opt-out choices.

Cookies are small text files that contain a string of characters and uniquely identify a browser. They are sent to a computer by website operators or third parties. Most browsers are initially set up to accept cookies. You may, however, be able to change your browser settings to cause your browser to refuse third-party cookies or to indicate when a third-party cookie is being sent. Check your browser's "Help" files to learn more about handling cookies on your browser. Oracle cookies used for interest-based advertising are configured to expire within six months of the date of the last activity associated with the cookie.

Pixel tags are small strings of code that provide a method for delivering a graphic image on a webpage or other document. Pixel tags allow the operator of the webpage or other document, or a third party who serves the pixel tag, to set, read, and modify cookies on, and to transfer other data to, the browser used to view the webpage or other document. Pixel tags may also be used to obtain information about the computer being used to view that webpage or other document, including the IP address of the computer that the tag is sent to, the time it was sent, the user's operating system and browser type, and other similar information (commonly known as the User Agent String).

HTTP headers are transmitted whenever a webpage is viewed, and contain technical information required for communication between a client (your computer or device) and a server (the webpage you visit). Other electronic communication protocols (such as those used for email) also use headers to transmit information. Our customers may transmit information through HTTP (or other electronic communication protocol) headers to Oracle or otherwise direct Oracle to retrieve such information from your interaction with the customer. This may include information about the client browser, the requested webpage, server and other information the customer knows about you, your computer or device (such as a carrier or device identifier). Note: Oracle does not use persistent identifiers like a carrier or device ID to revive a previously opted-out profile or deleted cookie.

Oracle also allows our Oracle Marketing Cloud and Oracle Data Cloud customers, data providers and partners to send us Marketing Information that they have previously collected, including from both online and offline sources. This may include information from customer-lists, website membership, or other information created from a third-party's own technology (such as proprietary modeling or matching technology of other companies).

How Oracle Uses Marketing Information

The Oracle Marketing Cloud and Oracle Data Cloud services use Marketing Information to create profiles and interest segments and to otherwise enable interest-based advertising. A "profile" is a unique set of information about a specific individual, computer or device, or a set of multiple computers or devices sharing common attributes. An "interest segment" is a group of profiles that share a common behavior or preference. For example, we may create an interest segment consisting of profiles interested in "European Automobiles." We create these interest segments based on the information available to us, our experience in the marketing industry, and the preferences and requests of our customers.

We call a profile's membership in one or more interest segments "Interest Data". We disclose Interest Data and other information as described in the "Disclosure of Marketing Information" section below. Our customers use Interest Data to conduct interest-based advertising.

We may prepare reports based on Marketing Information and provide them to our customers. Our customers may use these reports to determine information about available interest segments (such as the number of users in a segment). These reports may also be used for billing, auditing, and other operational purposes. These reports are prepared using aggregated data on users' activity on the websites where Interest Data is collected and used. The interest-based advertising reports provided to our customers do not include any information that directly identifies an individual.

We may also use Marketing Information for research and development purposes, for our internal operational purposes, and to create aggregate statistics for market research or analytics services. These aggregated statistics do not include any information that directly identifies an individual.

How Oracle Creates Profiles

Oracle creates profiles through the use of cookies, cross-device/cross-context technology (such as statistical IDs), or other unique identifiers provided to us by our customers (such as mobile-advertising IDs).

Cookies. associates each cookie used for interest-based advertising that we set on a user's web browser with a unique identifier (what we call the "BlueKai ID"). When our data providers, customers, or partners transmit information about that web browser to us, or otherwise direct Oracle to collect information from the interaction between that web browser and a webpage, we use the BlueKai ID from that cookie to store the information into a profile with the same BlueKai ID. For example, a computer with a pre-existing Oracle interest-based advertising cookie may be used to browse airline prices to Hawaii on a travel website one day, and the next day used to browse for used cars on an automobile listing website. Oracle will record that the profile associated with that unique cookie is interested in both travel to Hawaii and used cars.

Cross-Device/Cross-Context Technology. Oracle may also create profiles using cross-device/cross-context technology. This technology is designed to enable Oracle and its customers to connect a user’s Interest Data across the various devices or contexts where the user is consuming digital information and content. For example, a user might use multiple browsers on a single device, or use various devices (such as desktops, smartphones, and tablets), which can result in a user having multiple profiles across these various contexts and devices. Cross-device/cross-context technology is used to connect these various profiles and the corresponding Interest Data from the different contexts and devices.

Oracle does this through both deterministic and statistical methods. Deterministic signals leverage data that does not change, like hashed login IDs that are created by an end user across different devices or browsers. Statistical methods leverage non-fixed data about the device or browsers that help identify devices or contexts, like partial or full IP address and browser version. Oracle analyzes this data to determine if the devices/contexts are likely to be related to a single user. When a probable connection is found, Oracle creates links between the profile IDs and related Interest Data from the different devices/contexts. Oracle customers can then use this linked Interest Data when serving interest-based advertising and other content across the user’s devices/contexts. Users may opt out of Oracle’s use of cross-device technology as described below in the “Opting Out” section.

Other Identifiers. Oracle customers, data providers, or partners may create or collect other unique identifiers and provide those to Oracle. These include IDs intended for advertising use (such as mobile advertising IDs), hashed email or login IDs (such as from email lists or customer databases), or their own proprietary identifiers (such as the Tapad Device Graph). Oracle may create connections between these and other identifiers.

Disclosure of Marketing Information

We disclose Marketing Information to our customers for interest-based advertising. Our customers may use third-party service providers, acting on their behalf, to display advertising or other content that reflects a profile's membership in an interest segment.

We may also share Marketing Information with third-party service providers (e.g., data storage and processing facilities or modeling vendors) in order for those service providers to perform business functions for Oracle or on behalf of Oracle customers. When Oracle shares your information with third party service providers, we require them to use Marketing Information only for the purpose of providing services to us and to implement security controls to maintain the confidentiality of that information.

Oracle may use or disclose Marketing Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer Marketing Information to the relevant third party.

Retention of Marketing Information

Oracle sets Marketing Information collected for interest-based advertising to expire within six months from the date it is collected. For example, if you last browsed an applicable travel website for airline tickets to Hawaii on January 1, your membership in Oracle's "Travel to Hawaii" interest segment would expire from your profile by July 1. However, Oracle may retain this information for other purposes, including aggregated research and development and aggregated analytics.

Accessing and Removing Interest Data

Oracle maintains a consumer tool called the BlueKai Registry, which allows you to view all third-party Interest Data in the Oracle Audience Data Marketplace that is applicable to the computer that views the registry. Within the BlueKai Registry, you may remove individual interest segments at your sole discretion. Keep in mind that the Interest Data you see within the registry is information from the profile associated with the specific browser, computer or device that you are visiting it with. Unless Oracle has linked browsers, computers or devices into a common profile (as described in the "cross-device/cross-context" section above), you may see different segments when viewing the registry from a different browser, computer or device.


Interest-Based Advertising Opt-Out. Oracle offers multiple ways for you to opt out of third-party collection and use of your Marketing Information for interest-based advertising. Opting out does not mean you will stop seeing advertisements, but that the advertisements you do see will not be influenced by Marketing Information collected using Oracle Marketing Cloud or Oracle Data Cloud services.

If your browser accepts cookies, you can opt out directly from third-party interest based advertising by downloading Oracle’s BlueKai opt-out cookie. This cookie, when deposited on your browser, will prevent Oracle's BlueKai technology from creating Interest Data based on information collected from that browser. You can access and learn more about the BlueKai opt-out cookie here. The BlueKai cookie is configured to opt-out for a minimum of 20 years if left undeleted. Please note that if you would like to opt out of both first and third-party use of your information on the Oracle Marketing Cloud and Oracle Data Cloud for interest-based advertising, Oracle encourages you to use the NAI opt-out tool described below.

You may also opt out using tools provided by the following industry groups. (Oracle's participation in these organizations may appear under the "BlueKai" name.)

Note: The opt-out tools described above are currently cookie-based, and prevent Oracle from using Marketing Information for interest-based advertising on the browser on which they are installed. As a result, the opt out will only function if your browser is set to accept third-party cookies, and may not function where cookies are sometimes automatically disabled or removed (e.g., certain mobile devices and operating systems). If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt out again.

Also note: The Oracle Marketing Cloud and Oracle Data Cloud may interact with third parties who engage in interest-based advertising in conjunction with certain Oracle Marketing Cloud and Oracle Data Cloud services. For example, an Oracle customer may use Oracle Marketing Cloud services to send promotional emails to you, and include tags in those emails that enable a third party to place a cookie on your web browser. The Oracle customer and the third party may use this cookie to collect data about you and engage in interest-based advertising at a later time. Because in this limited circumstance opting out with Oracle's own opt-out cookie will not currently prevent the third parties from collecting or using Marketing Information for interest-based advertising, Oracle encourages you to use the NAI, DAA, and EDAA opt-out tools described above if you are interested in opting out of this sort of activity.

Cross-Device/Cross-Context. If you opt out of interest-based advertising and Oracle has used cross-device/cross-context technology to link that profile to other devices or contexts, Oracle will break the connections from the opted-out profile to those other devices or contexts. If you wish to opt out of the profiles based on your other devices or contexts, you should exercise one of the opt-out options discussed above using each of the devices/contexts (including each browser that you use).

Mobile Opt-Out. The Oracle Marketing Cloud and Oracle Data Cloud allow customers to use Marketing Information collected from mobile devices for interest-based advertising. While the opt-out methods described above often work for mobile web browsing, they are cookie-based and are therefore less reliable in mobile "app" environments that may not accept cookies. As an alternative, Oracle suggests you download Ghostery's Ad Control app. This app allows users to exercise opt-out control for specific companies, including Oracle, and provides a more reliable opt-out signal when you are in a mobile app.

Do Not Track and Cookie Blocking. Oracle does not uniformly process do-not-track signals from browsers. However, you may prevent Oracle from collecting Interest Data using cookies on a browser by blocking third-party cookies in that browser. If you block third-party cookies from being set on your browser, you may not be able to enjoy some features or functionality of, and you may see the same content and advertisements repeatedly on, some websites.

Oracle may add additional opt-out tools over time as they become available.

Oracle's Commitment to Privacy Standards

Industry Involvement. Oracle is a member of the Network Advertising Initiative (NAI) and works with industry-leading companies to address important privacy and consumer protection issues in online advertising. The NAI has created a compliance program that incorporates attestation reviews, a consumer complaint process, sanctions and annual reporting to help ensure that member companies keep their promises to you and abide by the NAI's Self-Regulatory Code of Conduct. Click here to learn more about the NAI.

Oracle also participates in the Digital Advertising Alliance (DAA) and European Digital Advertising Alliance (EDAA) self-regulatory programs and adheres to the DAA and EDAA Principles for Online Behavioral Advertising. Click here to learn more about the DAA. Click here to learn more about the EDAA.

Data Providers, Customers and Partners. Oracle requires our data providers, partners and customers to comply with laws applicable to their collection, use and sharing of Marketing Information, and to maintain their own privacy policies that disclose their practices as required by applicable laws. Oracle permits these companies to link directly to this privacy policy. Oracle also mandates that these companies obtain your consent as required by applicable law, including consents required to collect, use, and share your information.

Sensitive Data. Oracle is aware of the sensitivity of certain types of data. We do not create any interest segments that reflect third-party Marketing Information that we consider sensitive. While the types of Marketing Information considered sensitive may vary among users, we presently treat Marketing Information as sensitive if it includes precise health information (such as a user having a certain medical condition like cancer or diabetes); certain aspects of a user's personal life or financial situation (such as credit, insurance or employment eligibility); or use of, or interest in, gambling, alcoholic beverages, or "adult" products or services. If you would like to view the list of third-party health and wellness Interest Data segments available in the Oracle Audience Data Marketplace, please click here. Our customers who collect their own data (first-party data), including those who choose to share their data with other third parties, may have their own standards of what they consider sensitive; however, Oracle requires all such customers to comply with laws applicable to sensitive information.

Children. We do not intentionally collect Interest Data from, and do not tailor any segments to, children under 13 years of age. We prohibit our data providers, customers and partners from providing Oracle with information from sites directed to children under the age of 13 or from users whose age these companies know to be under the age of 13.


The security of Marketing Information is very important to Oracle. We use physical, technical, and administrative safeguards that are designed to protect Marketing Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.

In the event that Oracle determines that Marketing Information identifying you and stored in the Oracle Marketing Cloud or Oracle Data Cloud is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Oracle will, consistent with the reasonable needs of law enforcement and subject to applicable law, notify the applicable data provider, customer or partner who provided Oracle with the information so that it may notify you.

Cross Border Transfers

Oracle is a global corporation with operations in over 80 countries and has developed global data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated above in accordance with this policy.

The Oracle affiliates have entered into and executed an Agreement for the International Transfer of Personal Information within the Oracle Group (“Intra-Company Agreement”) which allows for the processing of your personal information and which also incorporates the European Union Model Clauses requirements for transfers of your personal information.

Oracle also continues to adhere to the underlying European privacy principles of the US-EU and US- Swiss Safe Harbor programs for personal information received from the EU and Switzerland.

Dispute Resolution

If you have any complaints regarding our compliance with this policy or unresolved privacy or data use concerns, you should first contact us. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this privacy policy.

If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet, fax to 415-520-3420, or mail to TRUSTe Compliance Dept. (click for mailing address). If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of the company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, visit the TRUSTe feedback page or request this information from TRUSTe by fax or mail as indicated above.

TRUSTe Certification

Validate TRUSTe privacy certification

Oracle has received TRUSTe's Privacy Seal signifying that this privacy policy and our interest-based advertising practices have been reviewed for compliance with the TRUSTe program that is viewable on the validation page available by clicking the TRUSTe seal. The TRUSTed Data Collection certification only applies to the Oracle Marketing Cloud and the Oracle Data Cloud. It does not cover Personal Information that may be collected through software downloaded from the websites or Oracle publications. Other Oracle products and services are covered by other TRUSTe certifications. Please review the Oracle Privacy Policy to learn more.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe by clicking here.

Contact Us

Oracle has appointed a Chief Privacy Officer. If you believe your personal information has been used in a way that is not consistent with this policy or your specified preferences, or if you have further questions related to this policy, please contact the Chief Privacy Officer by filling out an inquiry form.

Written inquiries may be addressed to:

Chief Privacy Officer, Oracle Corporation
7700 Technology Way
Denver, CO 80237
United States of America

Corporate Headquarters

Oracle's corporate headquarters are located at:

500 Oracle Parkway
Redwood Shores, CA
94065, USA
Tel: +1.650.506.7000
Fax: +1.650.506.7200

Policy Updates

Oracle may update this policy from time to time. We will post a prominent notice in this section notifying users when it is updated.

Policy Created: November 6, 2015.

Oracle created this privacy policy following Oracle's acquisition of BlueKai, Inc, and Oracle's creation of its Oracle Marketing Cloud and Oracle Data Cloud businesses. To see the previous version of the BlueKai privacy policy, click here.

Privacy Inquiries
    E-mail this page E-mail this page    Printer View Printer View