JD Edwards EnterpriseOne Case Management
Resolve Any Issue With the Right Information
Oracle's JD Edwards EnterpriseOne Case Management gives your customer service agents instant access to all of the customer information needed to resolve any issue —including billing, sales and service orders, service requests, entitlements, recent interactions, and even suggested products to cross-sell and up-sell.
Stay Connected:
- Rules-based alerts and escalation can be set up to meet customer service policies and contract terms.
- Multilanguage support allows you to support customers worldwide.
- Access to sales and service means contacts can be easily converted to a service or sales order.
- Call routing and workflow features let you route calls based on product, customer level, geography, or other parameters and build in automatic e-mails or alerts for follow-up or escalation.
- Integrated with JD Edwards EnterpriseOne Solution Advisor and JD Edwards EnterpriseOne Branch Scripting.
- Multichannel capabilities allow you to receive and manage customer interactions across all channels, including voice, Web, fax, and e-mail.
Tools For Evaluating
Customer Success Stories
"With Oracle, we have eliminated risk, increased productivity, improved efficiency, and served our customers much more effectively. We are able to access critical data from one central location. The visibility is a huge benefit. "
Candide Lopez, Vice President of IT and ERP, Bal Seal Engineering, Inc
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