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Oracle Service Cloud helped us achieve our main goals: boosting customer satisfaction and retention by speeding up response times and gaining visibility on the impact of services provided to our clients, leading to greater operational efficiency.
We chose Oracle Service Cloud for the accessibility and connectivity of running in the Cloud, with no need for capital investment, and the smooth integration with Oracle ERP and Sales Cloud. I frankly don’t think there is an equivalent solution out there; it’s simply the leading product in the industry.