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What is Hotel PMS?

Hotel property management systems manage all aspects of hotel business operations, including the delivery of superior guest experiences.

How Hotel PMS Works

OPERA Cloud hotel property management system offers hoteliers capabilities to enhance operating efficiency and deliver exceptional guest experiences. The platform integrates emerging technologies with ease, accelerating innovation to meet ever-changing demands.

Hotel PMS Defined

Traditionally, a hotel property management system was defined as a platform that enabled a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/check-out, room assignment, managing room rates, and billing. Hotel PMS delivered a software platform that replaced time-intensive, paper and spreadsheet-heavy processes.

However, hotel PMS technology has evolved and greater integrations offer services that extend well beyond the front desk. Hotel PMS is now a critical business operations system that enables hoteliers to deliver a seamless guest experience. Hotel PMS now integrates to other onsite services that impact the guest's complete experience, including:

What is Hotel PMS?

Business Benefits of Hotel Property Management

The consumer's travel journey begins by selecting a destination while simultaneously shopping for a hotel. That pre-stay shopping and booking interaction, their on-property engagement with the hotel and its staff, their in-room experience, and their sharing of feedback on social media post-stay are all part of their guest experience. Hoteliers are challenged with providing a personalized guest experience while operating an effective hotel business. Today's hotel PMS solutions help hoteliers deliver the experience guests want, while efficiently managing their business. Hotel PMS offers many benefits for a hotelier's business. They include:

Enhanced check-in/check-out capabilities Provide anytime, anywhere service to your guests using a mobile-enabled cloud-based hotel PMS. Untether your front-desk staff so they can check guests in, assign rooms, enable guest services, and check guests out wherever there is internet connectivity
Improved housekeeping service Increase housekeeping efficiency with instant updates on housekeeping mobile devices when customers check out, freeing up rooms for cleaning. Enable greater flexibility with room management and improve response time for room-service tasks. Identify and manage room-maintenance needs, ensuring rooms are clean and in perfect condition
Integrated hotel back-office systems Connect operations and financial processes by leveraging prebuilt integrations to accounts receivable, accounts payable, payment gateways, hotel industry applications, and property infrastructure devices. Integrate accounts receivable and commission handling. Ensure accurate guest folios for faster, more accurate billing.
Effective hotel distribution management Increase room occupancy and ADR through real-time rate and availability management across distribution channels. Boost sales through direct booking channels on brand website.
Improved hotel revenue management Empower managers to improve ADR with extensive options for setting rates and advanced rate-management features for manual and semiautomated revenue management.
Better managed customer data Centralize and secure customer data and improve the quality and accuracy of guest profiles with reporting and analytics. Understand customer buying patterns so you can define more targeted packages and services. Ensure compliance with national and international data-compliance rules

Selecting the Right Hotel PMS

When COVID-19 sent the industry into a state of tumult, we know that many of you were forced to postpone typical budgeting and planning exercises, including IT upgrades, and focus on urgent operational concerns. Now that recovery is gaining traction, this is the time to explore changes that will significantly impact your bottom line — and clearly one way is selecting and implementing the right PMS.

In the 2020-21 Starfleet Smart Decision Guide to Property Management Systems, when hoteliers were asked – "To what extent has upgrading your hotel property management system (within the past three years) enabled your business to improve overall performance and financial results?" 82 percent of small, mid-size and limited-service operators responded that they experienced "significant" or "dramatic" improvement, and 92 percent of large and full-service hotels and resorts said they witnessed similar improvement.

Selecting the Right Hotel PMS

Deploying Cloud-Based Hotel PMS

Until recently, hotel PMS solutions were often managed on premises. On-premises solutions include hardware that can take up a lot of space. Resources were needed to manage the systems and software updates, upgrades, and patches needed to be scheduled and installed manually by onsite staff.

Cloud-based, mobile-enabled hotel PMS platforms offer hotels an innovative way to engage with guests while enabling hotels to reduce IT costs and simplify their infrastructure. The systems are administered by the vendor and are easy to use. Updates, upgrades, and patches are done automatically, saving hotels time and money.

The benefits of cloud-based hotel PMS solutions include:

  • Faster innovation. With cloud-based hotel PMS, hotels can bring new properties online more quickly. Each new release brings new capabilities to help deliver great guest experiences, improve operating efficiency, and increase employee productivity.
  • Lower IT complexity and costs. With cloud-based hotel PMS, hotels can lower upfront capital expenditure on software and hardware. By going above-property, hotels can also reduce IT complexity and IT costs.
  • Increase in RevPAR and ADR. With cloud-based hotel PMS, hotels can effectively manage rates and allocation of rooms to various distribution channels, helping to maximize occupancy, rates, and revenue.
  • Enhanced customer lifetime value. With cloud-based hotel PMS, hotels get a single customer master with comprehensive guest profiles that allow them to personalize and differentiate guest experiences.
Deploying Cloud-Based Hotel PMS Systems