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Oracle Customer Success—Hyosung FMS Inc.
Hyosung FMS Processes Daily Backup More Than 2x Faster, Ensures Reliable Payment Service, and Enhances Customer Satisfaction
Share"Upgrading to Oracle Database 12c enabled us to backup critical data more than 2x faster, deliver continuous payment service, and enhance customer satisfaction. We have also significantly improved IT productivity with the ability to move data files online and automate encryption tasks.
— Young-min Cha, Associate, Technology Group, Hyosung FMS Inc.
Established in 2003, Hyosung FMS Inc. is a leading electronic payments service provider in Korea. Leveraging 30 years of Hyosung Group experience in total financial solutions, and brand reputation in the industry, Hyosung FMS Inc. develops and offers reliable payments solutions to help its customers manage various transactions, including automatic funds transfer or credit card payments.
Business Challenge
- Enhance customer service by ensuring the stability of the payments system and gaining ability to process 2 terabytes of online transaction data, such as electronic funds transfer information and tax invoices, without disruption
- Increase daily backup efficiency and improve IT staff productivity by optimizing query operation and simplifying table-level recovery for long data, such as electronic tax invoice images
- Improve storage capacity to meet customer ecommerce data requirements—such as keeping tax invoice images for one year—and support rapid business growth
Results
- Completed daily backup more than 2x faster—in three hours instead of seven hours—and improved payment service efficiency by enabling parallel processing of full backup and table-level backup with Oracle Database 12c’s Recovery Manager instead of performing the backups separately
- Increased Hyosung FMS Inc.’s IT productivity by allowing database administrators (DBAs) to manage data reorganization tasks quarterly rather than monthly, leading to more efficient storage allocation and increasing disk space capacity
- Minimized payment service delay and improved customer service by using the powerful Adaptive Query Optimization feature to automatically learn and adapt a query, such as issuing a tax invoice for electronic payments service, during an initial execution and re-optimize the query during subsequent executions
- Supported business growth by efficiently identifying and organizing data blocks—hot, warm, and cold blocks—with Oracle Database 12c’s Automatic Data Optimization feature, freeing up storage space to meet customer ecommerce data requirements
- Ensured continuous payment service by avoiding downtime previously required to move data files from one location to another with Oracle Database 12c’s Online Move Datafile feature
- Protected sensitive customer payments data, such as credit card and bank account details, by using Oracle Database 12c’s Advanced Security option to enable transparent data encryption without affecting system performance
- Enhanced customer satisfaction by enabling efficient resource sharing with Oracle Database 12c and ensuring high system availability to meet increased customer demands, such as checking a payment transaction or issuing a value-added tax invoice, even during peak periods such as month-end and quarter-end closing
- Reduced complexity for data protection by enabling database administrators to easily apply encryption with Oracle’s transparent table space encryption technology rather than using a third-party column-level encryption solution
- Laid a foundation to support future migration to the cloud by leveraging Oracle Database 12c’s new features, such as multitenant architecture, to enable rapid deployment and simplify management
We selected Oracle Database 12c for its powerful new features, such as adaptive query optimization and transparent data encryption, that enable us to improve IT staff productivity, reduce backup time, and deliver reliable payments services to our customers.
— Yoon-Kwan Bae, Associate, Technology Group, Hyosung FMS Inc.
Execution
Hyosung FMS Inc. used Oracle Database 9i for over a decade. It was the first company in Korea to upgrade directly to Oracle Database 12c without incremental upgrades to Oracle Database 10g and 11g. After testing and verifying data loss for two months, Hyosung FMS Inc. successfully migrated to the new platform in just three months with less than one day of system downtime—which was 3x faster than an incremental upgrade.
About Hyosung FMS Inc.
Headquarters
Seoul, Korea
Employees
28
Annual Revenue
Under $100 Million
Partners
Oracle Partner, e-Top Systems, assisted Hyosung FMS Inc. with the database upgrade project. The group provided technical support and ensured the project proceeded according to schedule to minimize business disruption.
“Thanks to e-Top Systems’ expertise and experience in the industry, we received timely support and advice throughout the project, which enabled us to deliver continuous service with the new Oracle Database platform,” said Young-min Cha, associate, technology group, Hyosung FMS Inc.
“Thanks to e-Top Systems’ expertise and experience in the industry, we received timely support and advice throughout the project, which enabled us to deliver continuous service with the new Oracle Database platform,” said Young-min Cha, associate, technology group, Hyosung FMS Inc.
Oracle Solutions Used
Published: May 25, 2016