Oracle Linux Support
Oracle’s worldwide, around-the-clock, cost-effective Linux support is offered in 145 countries for traditional, cloud-based, or virtual environments.
Oracle Linux Support benefits
Tens of thousands of customers worldwide rely on Oracle Linux to run many of their most critical enterprise systems. As part of our commitment to long-term stable availability of the operating system, Oracle Linux Premier Plus, Premier, and Basic Support are available for ten years from the release date of a major Oracle Linux release. Support for an Oracle Linux program may be extended for additional years with Oracle Linux Extended Support, followed by lifetime Sustaining Support. This is just part of Oracle’s unique Lifetime Support Policy that enables customers to move to new versions of software when they're ready. For details, please refer to the following documents: Oracle Open Source Support Policies (PDF), Lifetime Support Policy: Coverage for Oracle Open Source Software (PDF), and Oracle Linux Documentation.
Support coverage |
Description |
Premier / Premier Plus Support* |
Basic Support |
|---|---|---|---|
| 24/7 telephone and online support | Oracle delivers 24/7 technical support from product experts who are focused on resolving issues to minimize customer business impact. | Yes | Yes |
| Around-the-clock access to enhancements, updates, and errata | 24/7 access to Oracle Unbreakable Linux Network (ULN), which provides a web interface where customers can review and manage the software channels available to different systems and platforms. | Yes | Yes |
| TSANet and OCVS (Partner relationships) | Oracle utilizes an industry standard organization, Technical Support Alliance Network (TSANet), to create and maintain a support relationship with our partners. The Oracle Partner Program has partnered with TSANet to provide a collaboration platform that enables our technical support organizations to work together on common customer issues. The Oracle Collaborative Vendor Support Program (OCVS) facilitates support collaboration between Oracle and tens of thousands of Oracle PartnerNetwork (OPN) members, helping reduce customer technical support overhead to better support mutual customers. |
Yes | Yes |
| Oracle OS Management Hub | Oracle OS Management Hub is the next-generation management solution for Oracle Linux. | Yes | Yes |
| High availability with Oracle Clusterware | Oracle Clusterware, an enterprise high availability software solution, is included with Oracle Linux Support subscriptions. | Yes | Yes |
| Comprehensive tracing with DTrace | DTrace, a dynamic tracing framework, provides insight into the behavior of the operating system and user programs in real time. | Yes | Yes |
| Oracle Linux load balancer | Load balancers in Oracle Linux manage network traffic by routing client requests across all the servers that can fulfill those requests.
|
Yes | Yes |
| Comprehensive indemnification | Oracle is committed to the success of the Linux operating system and will stand behind its support offering by providing indemnification for intellectual property claims raised against our customers. This indemnification is offered for all Linux users supported by Oracle and is included with Oracle Linux Support. | Yes | Yes |
| Container runtimes | Podman, Buildah, and Skopeo are a set of tools available for Oracle Linux 9 and 8 that customers can use to create, run, and manage applications across compatible Oracle Linux systems by using Open Container Initiative–compatible containers. Oracle Container Runtime for Docker, available for Oracle Linux 7, allows customers to create and distribute applications across Oracle Linux systems and other operating systems that support Docker. |
Yes | Yes |
| Oracle Linux Virtualization Manager | Oracle Linux Virtualization Manager is a server virtualization management platform that can be easily deployed to configure, monitor, and manage an Oracle Linux kernel-based virtual machine (KVM) environment with enterprise-grade performance and support from Oracle. | Yes | No |
| Zero-downtime patching with Ksplice | Oracle Ksplice updates the Linux operating system (OS) kernel, hypervisor, and key user space libraries while the OS is running, on-premises or in the cloud, without a reboot or interruptions. Oracle Linux Premier Support customers can increase the security, reliability, and availability of their Oracle Linux systems—as well as those running other Linux operating systems, such as Ubuntu—by applying kernel updates using Ksplice without rebooting. |
Yes | No |
| Oracle Linux Automation Manager/Engine | Oracle Linux Automation Manager and Automation Engine, based on the open source AWX and Ansible projects respectively, enables users across an organization to create, share, and manage infrastructure automation tasks. | Yes | No |
| Oracle Cloud Native Environment | Oracle Cloud Native Environment is software for configuring, deploying, updating, and upgrading infrastructure for running cloud native applications and orchestrating microservices. It includes Cloud Native Computing Foundation–certified Kubernetes module, container runtimes, service mesh, storage, networking, observability, and diagnostics. | Yes | No |
| Oracle Linux high availability services support | High availability services in Oracle Linux are comprised of several open source packages, including the Corosync and Pacemaker features. Customers set up and configure the Pacemaker and Corosync technologies to create a high availability cluster that delivers continuous access to services that are running across multiple nodes. | Yes | No |
| Premier backports | Backporting of fixes, using commercially reasonable efforts, for any Oracle Linux program listed on the backport schedule and released from Oracle for a period of six months from the release date of the Oracle Linux program. The Backport Schedule is available at linux.oracle.com/backport-schedule.html | Yes | No |
| Lifetime sustaining support | Sustaining Support for Oracle Linux is available for existing Oracle Linux releases as long as customers maintain Oracle Linux Premier Support. | Yes | No |
Oracle Linux Premier Support is included at no additional charge with Oracle Premier Support for Systems or Oracle Cloud Infrastructure subscriptions.
Oracle Linux Basic and Oracle Linux Premier are available for each physical CPU pair in a physical server, or for use with up to two virtual machines per physical CPU pair. Oracle Linux Premier Plus is available for each physical CPU pair with unlimited virtual machines. For details, please refer to Oracle License Definitions and Rules Booklet.
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