Get in Touch - JAPAC Alumni
Dear Oracle JAPAC alumni
This portal provides easy access to contact details for various support services.
You can select the location/ country below to view contact information for specific inquiries.
If you can’t find what you’re looking for or, if you need assistance with employment letters & background verification, you can click the Ask HR button below.
Note: For queries on Oracle stocks/ equity you can write to stock_us@oracle.com
Contact information
Australia
Payslips, Final settlement statement:
Oracle Corporation Australia : payroll_au@oracle.com
Oracle Global Services Australia : payroll-gs_au@oracle.com
Health insurance:
Bupa: 134 135 (Within Australia);
+61 3 9487 6400 (Outside Australia)
Medibank: 1300 763422 (Within Australia);
+61 398621048 (Outside Australia)
GU Health: 1800 633 819 (Within Australia);
+61 2 9692 4438 (Outside Australia)
/ corporate@guhealth.com.au
ART - Superannuation: 13 11 84 (Within Australia);
+61 7 3516 1009 (Outside Australia)
Mercer Marsh Benefits - Salary Continuance Insurance: 1300 265 741 (Within Australia);
+61 3 8306 0900 (Outside Australia)
/ clientoperations@mercermarshbenefits.com
Expense: manualexp_ww@oracle.com
Bangladesh
Income tax certificate & Final Financial Settlement Details (salary, AL encashment, Commission, Tax etc.): payroll_bd@oracle.com
China
Social insurance related: FESCO +86 400-8000-800 / https://www.fesco.com.cn/
History salary and tax related information:
payroll_cn@oracle.com
payroll-ofss-japac_cn@oracle.com (OFSS)
payroll_cn@oracle.com
payroll-ofss-japac_cn@oracle.com (OFSS)
P-fund related query:
Ping'an Insurance:
+86 010-59731610
Expense related query: manualexp_ww@oracle.com
Hong Kong
Payroll related information: payroll_hk@oracle.com
MPF Query: +852-2629-2629 / www.fidelity.com.hk
Expense: manualexp_ww@oracle.com
India
F&F Settlement / Form 16 / CTC Letter, Salary revision / Last 6 months payslips / Commission payout clarification:
IDC/IN/OSSI: payroll_in@oracle.com
Retirals (PF, Gratuity & SAF Queries):
Retirals – OIPL: finserve-blr_in@oracle.com
Retirals – OSSI: ossi-retirals_in@oracle.com
Retirals – OCHS: ochs-retirals_in@oracle.com
Retirals – OFSS: ofss-retirals-bangalore_in@oracle.com
Indonesia
Social security information request (BPJS Healthcare and Manpower): payroll_id@oracle.com
Tax related information: payroll_id@oracle.com
Expense: manualexp_ww@oracle.com
Japan
Withholding tax certificate:
OIS/OGS: payroll-oisj_jp@oracle.com
Health Insurance disqualification date certificate: health insurance association (TJK):
+81-3-3239-9819
Expense: manualexp_ww@oracle.com
Korea
Year-end tax settlement related information / Payslips, Final settlement statement or Income Tax: payroll_kr@oracle.com
Group medical insurance: Mcare.korea@marsh.com / +82-1577-3739
Expenses: manualexp_ww@oracle.com
Malaysia
Settlement, Payslip, EPF & Tax related Information: payroll_my@oracle.com
New Zealand
Payslips: nzpayroll_nz@oracle.com
Expense: manualexp_ww@oracle.com
Life and Income Protection: nz.groupinsurance@mercermarshbenefits.com
Medical Insurance:
Southern Cross Care: 0800 438268 (Within New Zealand); +64 9979 9212 (Outside New Zealand)
Southern Cross Care: 0800 438268 (Within New Zealand); +64 9979 9212 (Outside New Zealand)
Pakistan
Income tax certificate & Final Financial Settlement Details (salary, AL encashment, Gratuity, Commission, Tax etc.): payroll_pk@oracle.com
Philippines
Payslip previous months: payroll_ph@oracle.com (Oracle Philippines) / payroll-ns_ph@oracle.com (Oracle NetSuite Philippines)
Income Tax Return: payroll_ph@oracle.com (Oracle Philippines) / payroll-ns_ph@oracle.com (Oracle NetSuite Philippines)
Government contributions history and payment confirmation: payroll_ph@oracle.com (Oracle Philippines) / payroll-ns_ph@oracle.com (Oracle NetSuite Philippines)
Final pay inquiries: commission, bonus, etc.: payroll_ph@oracle.com (Oracle Philippines) / payroll-ns_ph@oracle.com (Oracle NetSuite Philippines)
Social Security:
countryhr_ph@oracle.com (Oracle Philippines Corporation)
netsuitehr_ph_grp@oracle.com (Oracle NetSuite Philippines Corporation)
Singapore
Benefits Claim related questions:
(Oracle) oracle_sg@mercermarshbenefits.com
(OFSS) ofss_sg@mercermarshbenefits.com
(Oracle) oracle_sg@mercermarshbenefits.com
(OFSS) ofss_sg@mercermarshbenefits.com
Expense: manualexp_ww@oracle.com
Sri Lanka
EPF, ETF claim forms & other related documents: payroll_lk@oracle.com
Taiwan
Annual Tax statement or payslip of last pay: payroll_tw@oracle.com
Thailand
Personal Income Tax Report: payroll_th@oracle.com
Social Security: payroll_th@oracle.com
Health Insurance and Benefits: eh&b@mercermarshbenefits.com
Vietnam
Tax related information: payroll_vn@oracle.com
Social insurance related information: payroll_vn@oracle.com