Oracle Banking Digital Experience Cloud Service

Retail banking command center

Provide a holistic, real-time view of a customer’s accounts across products, personalized and contextual information about spending and upcoming payments, and customized offers.

Self-service originations

Leverage instant account opening, product catalog, and product bundling capabilities. Offer secure customer identity verification via video and selfie Know Your Customer (KYC) while providing fraud prevention through an integration with Google maps, QR code scans, and touchscreen signatures.

Digital wallet and peer-to-peer payments

Offer customers a secure digital wallet, and enable them to pay peers via Siri, iMessage, chatbots, Facebook, and Twitter and execute QR code–based merchant payments.

Account aggregation, personal finance, and wealth management

Provide customers with a snapshot of all their financial accounts maintained across banks. Support customers as they control their finances, plan future goals, and track expenses, and help them optimize investments in mutual funds with performance analysis, reports, and insights.

Islamic banking

Offer Shariah-compliant, multicurrency, inclusive finance with comprehensive coverage across accounts, term deposits, and finance. Support Islamic and conventional banking on a single platform.

Cash management

Oracle’s digital banking solution aids strategic decision-making with cash forecasting and interactive, persona-based dashboards while optimizing operations with bulk uploads and invoice and reconciliation management.

Liquidity management

Corporates gain a unified, real-time view of global liquidity structures, positions, and underlying multicurrency accounts and balances. Sophisticated sweeping and pooling, heatmaps, and simulation techniques provide complete lifecycle support.

Virtual account management

Reduce real accounts and associated costs. Segregate funds notionally, and simplify payments and reconciliation with payments on behalf of (POBO) and collections on behalf of (COBO). Create and manage virtual entities, accounts, and structures.

Trade finance

Provide complete lifecycle support for all instruments, such as letters of credit, bank guarantees, and import and export bills. Leverage automated SWIFT message handling and straight-through processing. Make application requests and track the application status for all requests.

Supply chain finance

Utilize invoice and purchase order lifecycle management, receivables management, rule-based reconciliation, supplier enrollment, and operational dashboards while providing corporate users with an overview of their relationships and positions.

Corporate lending and credit facilities

Accelerate loan origination, fulfill on-demand customer financing needs, track and manage loan drawdowns efficiently, and transition from LIBOR to risk-free rates systematically to enable corporates to manage their bilateral and syndicated loan portfolios effortlessly.

Personalizable customer banking dashboards

Customers can personalize their banking home screen by choosing dashboard themes, placing widgets based on priority, customizing the information displayed in their account snapshot, and configuring alerts and push notifications.

Live interactions with bank customer service representatives

Enable face-to-face interactions between customers and bank executives to assist customers during any phase of their banking journey. Improve the customer experience through live video KYC, consultation, and screen sharing to troubleshoot any problems.

Chat and voice conversations with the chatbot

Leverage voice-enabled retail and corporate chatbots to automate responses to recursive customer queries and transactions. Provide context-aware shortcuts to banking transactions using AI-enabled autosuggest options.

Voice-based digital personal assistants

Meet your customers where they are by connecting via conversational, device-based interfaces such as Alexa and Siri. Customers can use chatbots to get regular updates on loan and bill payments and conduct payment transactions.

Fine-grained control for bank business users

Configure and manage the platform from the admin dashboard with no-code tools. Gain complete control over access, identity, entitlements, and limits. Add productivity improvement tools to create alerts about pending tasks and approvals.

No-code dashboard builder

Conceptualize and execute vibrant interfaces with a drag-and-drop dashboard configurator that contains useful business widgets serving both retail and corporate banking. Build themes to match the bank’s branding, set policies, and define workflows and customer segments.

Support for multiple entities, brands, languages, currencies, countries, and hosts

Support multiple brands and multicountry installations from a single channel layer. Allow customers to manage their accounts across the bank’s entities. Integrate with multiple product processors and banking cores to provide a unified experience.

Seamless integration and change management

Oracle Banking Routing Hub integrates a bank’s technology with new systems, simplifies upgrades, transfers information, and enables secure configurations. Provide customers with unified experiences by using the hub to integrate cloud-based product processors such as Oracle’s corporate banking cloud services.

Built for scale and built for the cloud

A highly componentized architecture with a lightweight design allows banks to deploy only those components they require. Banks can scale individual features to match their usage patterns, optimizing their cloud usage to gain cost benefits.

Front-to-back integration for standalone lines of business

The digital banking platform provides ready-to-deploy, front-end experiences for standalone product processors such as those servicing originations, trade finance, supply chain finance, corporate lending, and cash, liquidity, and virtual account management.

Deploy on Oracle and third-party core systems

Oracle Banking Digital Experience Cloud Service is a versatile digital banking platform that can be deployed with Oracle product processors and third-party core processors. The platform can perform as a front-end layer for multiple core systems simultaneously.

The on-premises model

Oracle Banking Digital Experience has been deployed on-premises across the banking spectrum from large, tier-1 banks to digital challenger banks. This model allows banks to develop custom APIs, widgets, and screens using no-code/low-code tools such as the API toolkit and the drag-and-drop-based UX toolkit.