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What’s new in Oracle Advertising and CX?

Catch up on the latest in blogs, videos, product demos, events, and more from the Oracle Advertising and CX team to see how we’re making every customer interaction matter.

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Learn more about Oracle’s brand safety, brand suitability, and responsible media solutions.
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See what trends and technologies help you run successful marketing campaigns.
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Research report: Does your CRM leave money on the table?
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Learn more about the importance of offering unique customer service experiences.

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Deliver Remarkable Experiences with Connected Field Service

Hear from field service experts as they discuss how you can elevate the customer and employee experience by investing in connected experiences.

What is Oracle Field Service?

Explore the latest innovations for Advertising and CX

The Future of CRM: Engineering Better Experiences

The Future of CRM: Engineering Better Experiences

Learn how the future of CRM erases the boundary between marketing and sales to help marketers execute campaigns that generate highly qualified opportunities.

Creating relevant customer experiences

Creating relevant customer experiences

Realize the full power of AI and machine learning with data, intelligence, and applications that work together to make every customer interaction matter.

B2B sales, B2B service, and customer loyalty experiences

B2B sales, B2B service, and customer loyalty experiences

Learn how we power next-generation B2B sales and service experiences, provide advanced intelligence for B2B marketing, and support enhanced customer loyalty and engagement.

See our latest releases and feature updates

Guided workflows for field service delivery

See how prebuilt workflows help new mobile workers immediately contribute and field service teams consistently complete routine tasks—without extensive training.

Customer intelligence for B2C Service

See how you can deliver real-time customer intelligence that your agents can use to offer personalized and unique customer service experiences.

Utilities agent service

Give your customer service agents a utility-specific console that recommends next-best actions, provides helpful tips and articles, and guides agent workflows.

Read the latest Oracle Advertising and CX headlines

The City of Albuquerque invests in next-generation citizen experiences

Hear city management explain why the Albuquerque customer experience must be top-notch and how the city is adding innovative new channels for their 311 contact center.

City of Albuquerque Customer Story