Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
Help customers get answers faster, free your agents to handle more complex tasks, and reduce cost with self-service tools.
Give agents a complete, unified view of the customer plus intelligent tools to find answers, collaborate across the business and solve cases faster.
Schedule, route, and equip mobile workers to complete service activities at a customer’s home, office, or installed asset location.
Connect self-service and agent-assisted customer care with billing, orders, offers, and subscriptions. Create positive customer engagements, reduce cost of service, and decrease customer churn.
Predict and prevent downtime, improve efficiency, and grow service-related revenue by automating workflows that connect customers, assets, and your field service teams with supply chain and billing.
Give your customers self-service tools and provide agents with usage, billing, and service history for faster resolutions. Run smoother field operations by sending the best technician for each job.
Improve responsiveness and deliver consistent interactions, no matter which channel your residents choose to engage. Empower your teams to solve problems and provide service from anywhere.
Help your patients quickly find answers with digital patient service experiences that improve access to care, increase agent efficiency, and create unified patient profiles.
Today’s customer service strategy is reactive, static, and focuses more on efficiency than the customer. Our vision for the future is one that breaks these stereotypes and provides your customers with predictive, unique, and hyper-convenient experiences.
With Oracle Service’s automated solutions, brands can give customers the power to easily find information and answers to their questions or engage with a live person when necessary.
Oracle offers solutions across multiple applications and customer touchpoints to help businesses connect data across service, marketing, sales, commerce, loyalty, finance, and supply chain. Customers receive more personalized and holistic service experiences, as well as more immediate problem resolutions, without having to engage a company at multiple touchpoints.
Help agents focus on high-value interactions by providing guided assistance, next-best-action recommendations, and automation for routine processes—all from within a single desktop application. Agents have more time to focus on high-value client relationships and revenue-generating opportunities.
Predict and prevent downtime, improve efficiency, and grow service-related revenue by automating the workflows that connect your customers and their assets to your teams, your supply chain, and your back office.
Jeff Wartgow, Vice President, Product Management, Oracle Advertising and CX
We can't deliver what our customers want without strong partnerships. That’s why we pool our resources and maintain focus on our core strengths. Learn more about our collaboration with Five9.Read the blog
Find best practices and useful resources that can help you make the most of your Advertising and CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.
Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.