Oracle Customer Success — ArRiyadh Development Authority

ArRiyadh Development Authority (ADA) is responsible for the socioeconomic, cultural, and environmental development of Riyadh, the capital city of Saudi Arabia. ADA devises and implements plans and procedures to improve the standards for services and facilities—including transportation, urban planning, and environment—for the city’s six million residents.

To accommodate the needs of a modern authority responsible for highway, transportation, and environmental projects in a growing city, ADA needed to improve and modernize its internal business processes. The organization also wanted to automate paper-based human resources (HR) processes—such as vacation requests—and integrate its inventory-management systems with purchasing. Further, ADA needed the flexibility to rapidly adapt processes to accommodate the changing requirements of Riyadh’s planners and businesses.

ADA had already used Oracle WebCenter Content and Oracle WebCenter Portal to successfully build an enterprise content-management system for urban-planning documents to facilitate greater transparency between planners and developers. As such, the authority wanted to maximize its Oracle investment by building a unified content repository for secure, digital storage and centralized access to internal documents and procedures for managing functions that include HR processes and procurement.

ArRiyadh Development Authority reduced the development time and cost for the creation of automated, web-enabled HR applications—such as employee self-service requests, the corporate extranet, and an online employee news board—using Oracle Application Development Framework. ADA also improved workflow efficiency and reduced internal response times for its 400 employees by using Oracle Business Process Management to build and adapt automated process workflows for vacation requests, stationery orders, and procurement. Staff can access their applications faster and from a single interface built with Oracle WebCenter Portal—providing employees with secure, one-stop access to the applications and corporate documents they need via a customized interface. ADA has enabled seamless information sharing by creating a unified, easily-accessible repository of corporate documents and policies—increasing staff productivity and enhancing the user experience.