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We considered other vendors but only Oracle Hospitality Suite8 solutions provided us the flexibility to create long-term apartment rental billing based on customer needs. We also gained a comprehensive view of properties’ performance across geographies and delivered superior customer experience.
Oakwood Asia Pacific Ltd. is one of Asia’s leading serviced apartment brands, offering a portfolio of award-winning properties with distinct levels of service and designs to cater different lifestyles and guest needs. As a subsidiary of Oakwood Worldwide, it also has access to an extended global network of housing solutions across 85 countries. Its goal is to match the right serviced apartment solutions with long-stay guests by offering an apartment with the combined comfort of a spacious private home and hotel service.
Oakwood Asia Pacific manages 33 properties in Asia Pacific and Japan and plans to triple its portfolio by 2020 by continuing to provide innovative services and increasing customer satisfaction.
We selected Oracle Hospitality Suite8 solutions over other vendors because of its integration capability and reputation in the market. Oracle Hospitality is also the only solution that could offer long-stay apartment rental billing function, which is critical for us.
Oakwood Asia Pacific installed Oracle Hospitality Suite8 solutions across new properties in Japan and India. With assistance from Oracle, it completed the entire project, from installation to training, in just three weeks.
Oakwood Asia Pacific will continue to integrate all existing properties into Oracle Hospitality Suite8 over the next few years. It rolled out the solutions to nine new opening properties in 2016 and plans to roll out to five new properties in 2017.