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常見問題

Oracle Cloud Infrastructure Service Level Agreement (SLA)

Enterprises demand more than just availability from their cloud infrastructure. Mission-critical workloads also require consistent performance, and the ability to manage, monitor, and modify resources running in the cloud at any time. Only Oracle offers end-to-end SLAs covering performance, availability, manageability of services.

Service commitments

Availability

Rest assured that your cloud workloads are in continual operation with Oracle’s commitments to uptime and connectivity.

Manageability

The elasticity and configurability of infrastructure is part of why people move applications to the cloud. Your services need to be manageable all the time to deliver this benefit. Oracle provides manageability SLAs to ensure your ability to manage, monitor, and modify resources.

Performance

It’s not enough for your IaaS resources to be merely accessible. They should consistently perform the way you expect them to. Oracle is the first cloud vendor to guarantee performance, so you can rely on your infrastructure for enterprise applications.

ORACLE CLOUD INFRASTRUCTURE SERVICES FINANCIALLY-BACKED SERVICE COMMITMENTS
Availability Manageability Performance
API Gateway > 99.95%    
Autonomous Database > 99.95%    
Big Data Service > 99.9% > 99.9%  
Big Data - Compute Edition > 99.9% > 99.9%  
Blockchain Platform > 99.95% > 99.9%  
Block Volume > 99.99% > 99.9% Disk Performance: > 90% in 99.9% of time
Compute AD-redundant: > 99.99%
FD-redundant: > 99.95%
Single Instance: > 99.9%
> 99.9% NVMe Performance > 90% in 99.9% of time
Network Performance > 90% in 99.9% of time
Database Backup Cloud Service > 99.9%    
Database Cloud Service > 99.9% > 99.9%  
Database Exadata Service > 99.95% > 99.95%  
Database - Dense I/O > 99.9% > 99.9%  
Data Integration   > 99.9%  
Data Integrator Cloud > 99.9% > 99.9%  
Data Safe > 99.9% > 99.9%  
Digital Assistant Prod Shape: > 99.9%
Dev Shape: > 99.5%
   
DNS > 99.99%    
Email Delivery > 99.9%    
FastConnect > 99.9%    
File Storage > 99.9% > 99.9%  
Functions > 99.5%    
Health Checks > 99.99%    
Integration Cloud > 99.9% > 99.9%  
Java Cloud > 99.9% > 99.9%  
Load Balancer > 99.99%    
Mobile Hub > 99.95%    
Monitoring > 99.9%    
MySQL Database   > 99.9%  
NoSQL Database Cloud > 99.95% > 99.9%  
Notifications Service > 99.9%    
Object Storage > 99.9%    
Oracle Content and Experience Cloud > 99.9%    
Outbound Data Transfer > 99.5%    
SOA Suite Cloud > 99.9% > 99.9%  
Streaming Service > 99.9%    
Vault > 99.9%    
Visual Builder Cloud > 99.9% > 99.9%  
WebLogic   > 99.9%  
Web Application Firewall > 99.99%   Surge Protector

SLA Frequently asked questions

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NOTE: These FAQs are intended as a general reference to address common questions regarding Oracle’s PaaS and IaaS Public Cloud Services. Please refer to the Oracle PaaS and IaaS Public Cloud Services Pillar Document dated February 2018 for a complete explanation of the topics addressed in the FAQs and for other terms and conditions applicable to Oracle PaaS and IaaS Public Cloud Services.

 

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