Oracle Customer Success—Pearson

Pearson Transforms Global Recruitment Across 65 Countries, Improves Analysis, and Reduces Costs with Standardized Cloud Service

With Oracle Recruiting Cloud Service we now have a standardized global recruitment process, with strong reporting and analysis capabilities, enabling us to reduce costs while attracting the best candidates from the global talent pool as our organization transforms.

— Caroline Smith, Senior Vice President, Human Resources Operations, Pearson plc

Pearson is the world’s learning company, with expertise in educational courseware and assessment, and a range of teaching and learning services powered by technology. Pearson’s mission is to help people make progress through access to better learning. Pearson believes that learning opens up opportunities, creating fulfilling careers and better lives.

Business Challenge

Improve talent acquisition efficiency and effectiveness throughout the organization, remove duplication and system integration, and lower costs with cloud services
Develop existing talent base across Pearson’s global organization by improving internal recruitment processes

Simplify processes for recruitment of high volume seasonal workers
Improve reporting and analysis throughout the recruitment process

Improved recruitment for a wide variety of permanent roles including technology specialists, content writers and developers, sales, marketing, finance, human resources (HR), and permanent scorers and markers for examinations such as the United Kingdom driving theory test
Enhanced visibility of all job roles for internal candidates, enabling employees to search easily for roles anywhere in the world, helping to grow and develop existing talent base by recruiting internally where possible

Improved reporting and analysis to understand cost and time-to-recruit, and to make informed decisions about which job boards or advertising channels attracted the right people
Standardized recruitment on a global scale, replacing a variety of different local systems and manual processes with a global, cloud recruitment system, enabling line managers with global teams to follow the same process globally whether recruiting in the United Kingdom, United States, India, China, Brazil and all other Pearson locations
Increased number of candidates recruited directly by Pearson with the development of a new central talent acquisition team, reducing the reliance on external recruitment agencies and lowering costs
Reached a wider talent pool by consolidating on a single global LinkedIn contract, and connecting directly with Oracle Recruiting Cloud Service to enable candidates to quickly and easily apply for roles
Increased local recruitment by enabling Pearson to build on its well-known local brands in different markets and regions, by linking Oracle Recruiting Cloud Service with local job boards
Empowered line managers throughout the recruitment process, enabling them to easily access candidate shortlists, and helping them to select, manage, and develop staff with support from the central talent acquisition team
Developed a global, digital presence to potential employees with a seamless, easy way to apply for jobs, helping to reach the target market and attract candidates with the right skills from the global talent pool
Improved efficiency for global HR processes such as scheduling interviews with candidates, pre-employment checks and issuing contracts, with two new global shared service centers
Eliminated the need for complex integrations between HR, finance, procurement, and project management systems by standardizing globally on Oracle’s products.
Established new processes for onboarding that Pearson will follow when it implements Oracle Onboarding Cloud Service in the near future

We have a global strategy to standardize on Oracle’s platform, to avoid multiple integration points between products. Oracle Recruiting Cloud Service is compatible with different countries’ legal requirements, and with Oracle’s commitment to further development, it’s a perfect match for our needs.

— Caroline Smith, Senior Vice President, Human Resources Operations, Pearson plc

Execution

Pearson deployed Oracle Recruiting Cloud Service to 65 countries in 5 languages. Working on a global basis, the team completed the implementation within ten months, including building an employee portal, putting in place two new shared service centers and creating a new reporting warehouse.

Pearson created a global HR design authority to operate as an independent body throughout the project. The team ran global design workshops around the world, working with representatives from each country to capture local requirements. The global design authority then consolidated all requirements into a solution design document which acted as a blueprint for the implementation.

A crucial part of the project was change management; Pearson’s team needed to manage expectations and develop effective strategies to transition to new global processes where individual countries were previously using different systems and processes.

About Pearson

Headquarters

London, United Kingdom

Employees

40,000

Annual Revenue

Over $5 Billion

Pearson

Partners

Pearson chose Oracle Diamond partner IBM as its implementation partner following a competitive tender. IBM provided technological input into the global design workshops and the technical expertise during the implementation.

Using the solution design developed by Pearson’s global design authority as an implementation blueprint, IBM worked with Pearson to successfully deliver Oracle Recruiting Cloud Service to 65 countries and in five languages within just ten months.

Oracle Solutions Used

Oracle Recruiting Cloud Service

Published: Jul 18, 2016