Redefining the “Build vs Buy” Decision in Government Digital Transformation

Government transformation has entered a pivotal new stage — how to scale modernization sustainably and deliver lasting citizen value.

Discover the latest insights in our research report, created with Government Transformation Magazine. Drawing on responses from 100 UK central government leaders, it examines strategies for digital delivery, from citizen-facing services to core infrastructure.

• 91% of departments have adopted SaaS for critical workloads
• Yet, just 49% have achieved successful scaling
• 82% anticipate an increased need for in-house digital expertise
• 85% are already leveraging AI to enhance public services

The research reveals a clear shift: the debate is no longer about adoption, but about governing, integrating, and extending the value of cloud and AI.