DWP Digital, as part of the UK’s Department for Work and Pensions (DWP), the largest public service department in the country, has taken a major step to modernise and scale its pension services by migrating its customer management platform to Oracle Cloud Infrastructure (OCI). This transformative move supports DWP Digital’s ongoing mission to digitise its operations, improve performance, and enhance the experience for millions of citizens.

Delivering More for Citizens at Scale

Serving over 13 million pension claimants and responsible for processing more than £287 billion in pension and benefits payments every year, DWP Digital faced the challenge of replacing its on-premises infrastructure with a cloud solution capable of supporting its scale and complexity. By moving to OCI, DWP Digital has strengthened its ability to handle high-volume workloads and resource-intensive applications, ensuring that critical systems remain resilient, secure, and agile.

Unlocking Agility, Efficiency, and Innovation

OCI provides DWP Digital with secure, flexible computing resources, allowing the department to quickly adapt to changing needs and incorporate new technologies—such as artificial intelligence—into its customer systems. This new foundation makes it easier to streamline workflows, accelerate claims and payments, and simplify integration across its various business functions, including customer service and finance.

Migrating to the cloud also empowers DWP Digital teams to bring new features and services online faster and more efficiently, supporting continuous improvement while achieving significant cost savings and operational benefits.

A Model for Modern Public Services

With OCI, DWP Digital is building a future-ready platform that increases efficiency, reduces costs, and delivers a higher standard of service to UK pensioners. This modernisation effort demonstrates the vital role cloud technology can play in supporting public sector organisations as they respond to growing demands and strive to deliver lasting value for the communities they serve.