Oracle HCM Cloud
Arming HR for
the Future of Retail
Using the Cloud to Thrive
in a Changing Industry
5.
Action Plan
See below for a step-by-step guide to strengthening your HR.
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1Assess your readiness for the present and future of retail.
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2Create and maintain a better employee brand.
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3Begin investing in your employees.
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4Reconfigure your in-store experience for current tastes.
- Dive deep into your company’s business results to identify areas of concern or growth potential.
- Use a unified system of all candidate and employee data to determine desired skills and your current talent pool’s ability to provide them.
- Commission extensive surveys to gather consumer feedback on all customer-facing and customer-relevant processes.
- Audit your in-store, online, and phone processes to identify and correct customer-facing bottlenecks.
- Interview top-performers—including former and current consumers—and turn their employee experiences into a series of recruiting videos.
- Deploy a robust cloud-based recruiting system to ensure a seamless, transparent, and engaging candidate experience.
- Use a cloud-based HR system to discover and systemize the factors contributing to long-term employees and managers.
- Research regional wage trends to see how your compensation measures up—and its effect on attrition.
- Implement a system of safe, ongoing two-way communication between staff and supportive managers who foster upward mobility.
- Empower store managers with technology to quickly redeploy staff as needed to preempt long lines and long waits for employee help.
- Redesign your in-store experience to be more immersive, seamless with other channels, and built for a sense of ongoing community.
- Hire more sales associates with deep product knowledge and strong interpersonal skills to forge long-lasting customer relationships.
- Dive deep into your company’s business results to identify areas of concern or growth potential.
- Use a unified system of all candidate and employee data to determine desired skills and your current talent pool’s ability to provide them.
- Commission extensive surveys to gather consumer feedback on all customer-facing and customer-relevant processes.
- Audit your in-store, online, and phone processes to identify and correct customer-facing bottlenecks.
- Interview top-performers—including former and current consumers—and turn their employee experiences into a series of recruiting videos.
- Deploy a robust cloud-based recruiting system to ensure a seamless, transparent, and engaging candidate experience.
- Use a cloud-based HR system to discover and systemize the factors contributing to long-term employees and managers.
- Research regional wage trends to see how your compensation measures up—and its effect on attrition.
- Implement a system of safe, ongoing two-way communication between staff and supportive managers who foster upward mobility.
- Empower store managers with technology to quickly redeploy staff as needed to preempt long lines and long waits for employee help.
- Redesign your in-store experience to be more immersive, seamless with other channels, and built for a sense of ongoing community.
- Hire more sales associates with deep product knowledge and strong interpersonal skills to forge long-lasting customer relationships.