Customer-centric design is infiltrating every industry.
Leading airlines, banks, retailers, and telecommunications
companies are using their digital experiences to attract,
retain, and delight customers. And those experiences
influence your customers’ expectations. According to
Accenture, 90% of customers expect their utility to provide
an experience that is comparable or better than
A truly customer-centric design needs to be tailored to the
needs of utility customers. By collaborating with industry
leaders in customer-centric design, you can meet your
customers’ unique needs, while freeing up resources to
focus on your core capabilities.