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Oracle can process information about you collected directly from you both offline and online, including when you create an Oracle account to access Oracle products and services or attend an Oracle-sponsored event. Information about you may also be provided to Oracle by selected third party sources, such as data aggregators who may not have a direct relationship with you or by third parties who collect information about you on behalf of Oracle such as when you download an Oracle whitepaper.
Specific pieces of information about you that Oracle may collect and process depending on your interaction with Oracle, includes:
Please note that Oracle does not control the content that you may post to Oracle Communities forums or social networks; in some cases, such content may be publicly available on the Internet. You should carefully consider whether you wish to submit personal information to these forums or social networks and whether you wish to make your profile available to other users, and you should tailor any content you may submit accordingly.
We may use personal information for the following business purposes:
We may use personal information for the following commercial purposes:
These purposes are described below in further detail.
To communicate and respond to your requests and inquiries to Oracle
If you get in touch with us (such as by submitting contact forms on our sites, reaching out to us via Oracle Sales chat, attending Oracle events or other occasions, sending an email or by visiting social media platforms), we process information about you to communicate with you and to respond to your requests or other inquiries. We can also process personal information to interact with you on third party social networks.
To create an Oracle SSO account and deliver functionality on our sites and for their technical and functional management
When you choose to register with us (such as to make use of our communities), we need to process the personal information provided by you so that we can create an Oracle account for you. Please note, this only applies to personal information controlled by Oracle, not personal information Oracle processes on behalf of our customers.
To engage in transactions with customers, suppliers and business partners and to process purchases of our products and services
If you place an order for our products and services, or if you provide services to Oracle, our employees, customers or partners as a supplier or business partner, Oracle processes information about you to engage in and administer the relevant transactions (such as by sending invoices and making payments), administer your order, and help you get started and adopt our products and services (e.g., by contacting you to activate your Cloud services credits). If you download products or services from our sites, Oracle uses information about you to confirm certain information about your order (for example, that you did not experience problems in the download process).
To analyze, develop, improve and optimize the use, function and performance of our sites and products and services
We may process personal information in order to analyze, develop, improve and optimize the use, function and performance of our sites and products and services, including for quality assurance and training purposes, as well as for marketing and sales campaigns. This includes processing personal information to conduct surveys to improve Oracle products and services. In case the sites permit you to participate in interactive discussions, create a profile, post comments, opportunities or other content, or communicate directly with another user or otherwise engage in networking activities on Oracle sites, Oracle may process personal information when moderating these activities.
To manage the security of our sites, facilities, networks and systems
We may collect site use data for security and operations management to help keep our sites, facilities, networks and systems secure, or to investigate and prevent potential fraud, including ad fraud and cyber-attacks and to detect bots.
To comply with applicable laws and regulations and to operate our business
In some cases, we have to process personal information to comply with applicable laws and regulations. For example, to respond to a request from a regulator or to defend a legal claim. We may also process personal information in the performance and operation of our business, such as to conduct internal audits and investigations or for finance and accounting and archiving and insurance purposes.
To administer subscriptions of Oracle publications and newsletters
If you subscribe to our magazines (such as “Oracle” or “Profit”), we process information about you to administer your subscription to our magazines (including the renewal process) and newsletters.
To market our products, services, events, or related products and services and to tailor marketing and sales activities
Oracle may use information about you to notify you about new product releases and service developments, events, alerts, updates, prices, terms, special offers and associated campaigns and promotions (including via newsletters). Oracle may also use personal information to advertise Oracle’s products and services or related products and services, and also to have our distributors, resellers or partners notify you about our products or services or their related products or services (such as via joint sales or product promotions). We do our best to tailor your website visit, marketing experience and our communications to your expressed interests. This happens, for example, if you sign up for an Oracle community or program like the Oracle Partner Network or Oracle Technology Network.
If you attend an event, Oracle may process information about you gathered in relation to the event and can share information about your attendance with your company. Oracle may also permit designated event partners or conference sponsors to send you up to two communications related to your event attendance. Please note that our partners or conference sponsors may directly request information about you at their conference booths or presentations, and their use of your information that you provide to them will be subject to their privacy policies.
We may also process your personal information to post testimonials on our sites, but will first obtain your consent to use your name and testimonial.
To provide select services to Oracle customers using publicly-available information which may include personal information such as the name of a company’s CEO
For some business-to-business services, we may collect the publicly available names of company directors and officials to better understand the status of these companies and help inform our services which relate to providing customers information about other companies.
For personal information collected about you in the EU/EEA, the UK and other relevant jurisdictions, our basis for processing is the following:
Oracle maintains personal information for the following retention periods:
Sharing within Oracle
As a global organization, information about you may be shared globally throughout Oracle’s worldwide organization. See the list of Oracle entities. Please select a region and country to view the registered address and contact details of the Oracle entity or entities located in each country.
Oracle employees are authorized to access personal information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.
Disclosing personal information to third parties
We may disclose personal information with the following third parties for a business purpose:
We may share personal information with the following third parties for a commercial purpose:
Oracle is a global corporation with operations in over 80 countries and personal information is processed globally as necessary in accordance with this policy. If personal information is transferred to an Oracle recipient in a country that does not provide an adequate level of protection for personal information, Oracle will take adequate measures designed to protect the personal information, such as ensuring that such transfers are subject to the terms of the EU Model Clauses or other adequate transfer mechanism as required under relevant data protection laws. Additional country-specific information on data transfers may be provided if you sign up for an Oracle SSO account (Oracle Account) or register for an event.
Oracle has implemented appropriate technical, physical and organizational measures designed to protect personal information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing.
Cookies and similar technologies (e.g., pixels tags and device identifiers) are used by Oracle and our advertising technology partners to recognize you and/or your device(s) on, off and across different services and devices for the purposes specified in Section 5 above.
Cookies are small text files that contain a string of characters and uniquely identify a browser on a device connected to the Internet. We place cookies in your browser when you visit Oracle sites and non-Oracle sites that host our plugins or tags. Depending on your jurisdiction, you may be presented with different consent options, including the option to reject all non-essential cookies, prior to Oracle placing cookies on your browser. Visitors from all jurisdictions are provided with functionality to opt out of non-required cookies using the cookie preferences tool.
If you are a visitor or our sites, you can use our cookie preferences tool to opt out of cookies that are not required to enable core site functionality, such as advertising and functional cookies.
You can also access the Oracle Advertising opt-out tool to opt out of interest based advertising by Oracle and other participating advertising technology companies serving interest-related ads to you on behalf of Oracle. Please note that the Oracle Advertising opt-out tool will only work on the Internet browser on which they are deposited, and they will only function only if your browser is set to accept third-party cookies.
If you do not want to receive cookies, you can also change your browser settings on your computer or other device you are using to access our services. Most browsers also provide functionality that lets you review and delete cookies, including Oracle cookies.
You can exercise your privacy rights in accordance with applicable laws as specified on our Privacy Choices page, or by filling out our inquiry form. You have multiple privacy rights, subject to applicable law, in respect of the information we process about you:
If you are authorized to make an access or deletion request on behalf of a data subject, please reach out to us via the inquiry form and indicate that you are an authorized agent. We will provide you with instructions on how to submit a request as an authorized agent on behalf of a data subject.
In the event you have previously created an account for a certain Oracle portal, you can access and manage your personal information stored in these portals (i) by clicking the links and following the corresponding instructions, and (ii) taking the actions within each portal with regards to your personal information, such as updating your contact details, deleting certain entries or records, or downloading a copy of your profile. Please note that these actions are available to the extent permitted by each portal’s functionality.
If your inquiry relates to your company’s service account or support of Oracle products or services, please note the Oracle Privacy team cannot delete, correct, or access service account data or terminate your contracted Oracle product or service account. Please go to the Contact Oracle page for resources and contact information to administer service account data.
Sensitive personal information
We ask that you do not send us, and do not share any sensitive personal information (for example, government-issued IDs, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).
As a company focused on serving the needs of businesses, Oracle's sites are not directed to minors and Oracle does not promote or market its services to minors, except in very limited circumstances as part of specific educational outreach programs with parental permission. If you believe that we have mistakenly or unintentionally collected personal information of a minor through our sites without appropriate consent, please notify us through our inquiry form so that we may immediately delete the information from our servers and make any other necessary corrections. Additionally, please use this same form to request removal of content or information that was posted to our sites when the registered user was under the age of 16. Please note that such requests may not ensure complete or comprehensive removal of the content or information, as, for example, some of the content may have been reposted by another user.
Under the California Consumer Privacy Act (CCPA), as amended, California residents may request that we:
We will respond to your request consistent with applicable law. If you are an authorized agent making an access or deletion request on behalf of a Californian resident, please reach out to us via the inquiry form and indicate that you are an authorized agent. We will provide you with instructions on how to submit a request as an authorized agent on behalf of a Californian resident.
If you are a California resident, you may obtain information about exercising your rights, as described above, by contacting us at 1-800-633-0748. For information on the CCPA requests Oracle received, complied with, or denied for the previous calendar year, please visit Oracle’s Annual Consumer Privacy Reporting page, available here.
Written inquiries to the Global Data Protection Officer may be addressed to:
Global Data Protection Officer
233 South Wacker Drive
Chicago, IL 60606
For personal information collected about you in the EU/EEA or other relevant regions, the EU Data Protection Officer can be contacted by filling out an inquiry form and selecting “Contact Oracle’s external EU DPO” in the dropdown menu. Written inquiries may be addressed to:
D-85579 Neubiberg / München
For personal information collected from individuals INSIDE Brazil, written inquiries to the Brazilian Data Protection Officer may be addressed to:
Rua Dr. Jose Aureo Bustamante, 455
Vila São Francisco
São Paulo, BR
Oracle’s corporate headquarters are located at:
2300 Oracle Way
Austin, TX 78741