Restaurant point-of-sale systems (Restaurant POS) enable transactions and include the operational functionality that enhances the guest experience and streamlines business operations.
Traditionally, the restaurant POS system is where a customer makes a payment in exchange for goods or services. Payment terminals, touch screens, and a variety of other hardware and software options are used to enable the transaction.
Today, however, the restaurant point of sale is often referred to as the restaurant point of service, given that restaurant POS is no longer just about processing sales. Modern restaurant POS systems provide a platform that sits at the heart of any food and beverage operation, large or small, helping to enhance the customer experience and streamline business operations.
Every restaurant POS system allows food and beverage operators to process orders and maintain financial control of their business, through cash management and integration with payment service providers.
As margins get tighter in the food and beverage industry, successful operators need a restaurant POS to do much more. An integrated restaurant POS today will also offer:
Restaurant POS systems are essential to food and beverage operators that want to deliver a fantastic guest experience, keep control of their costs, and grow their revenues and overall profitability. The right restaurant POS should deliver the following to a food and beverage operator:
Every food and beverage operation is unique. At the same time, every guest has high expectations of the service that you will provide - or they won't return. The right restaurant POS will allow you to hone the perfect experience for your guests and keep your operation running smoothly to maximize satisfaction and repeat business. Combining mobile tablets with an intuitive restaurant POS interface, for example, will ensure that you achieve optimum speeds in quick service or fast casual enterprises.
To deliver a great guest experience across a number of restaurants, you need to keep menus, prices and promotions consistent. To keep costs to down you also need to minimize the amount of work that is needed to add new menu items or promotions. With a centralized cloud-based restaurant POS, you can set up menu items or change prices once and then roll those out to all of your stores. You should also be able to maintain localized pricing and menus where appropriate.
Integrate orders. Track kitchen performance. Oracle Hospitality Kitchen Display Systems execute all these tasks and more in real time, keeping vital information flowing throughout restaurant operations. Intuitive, graphical displays, which can be mounted in kitchens or preparation areas, improve kitchen efficiency, enhance food quality, increase speed of service, and reduce errors.
Your restaurant POS contains details of every transaction, which makes it the most important tool within your business. A good centralized Reporting and Analytics solution is essential in allowing you to get value from that data. Food waste, over-staffing, theft - these are all costs that can kill your business. By giving the right people access to the data, you can spot areas of loss and eliminate them.
65% of US consumers are members of at least one food and beverage loyalty program. The right restaurant POS will provide a Gift and Loyalty solution that allows you to take advantage of the benefits of loyalty programs; increase visits, reward your customers, run targeted marketing promotions, personalize the guest experience and gather data on your guest preferences and behaviors.
As you grow, you may want to increase revenues by evolving from a table service operation and adding a deli or a take-out service. The right restaurant POS will allow you to do that.
Technology is redefining service in hospitality and mobility is a huge part of that evolution. From providing staff with mobile tablets to take orders and speed up service times, to accepting mobile orders direct from guests, to allowing your managers to access mobile reporting on smartphones, your restaurant POS must be mobile.
Choosing the right restaurant POS system is critical to the smooth running of your restaurant. It pays to understand exactly what you do need, and what you don't need.
So how do you select the right one? The 2016 Smart Decision Guide to Restaurant Management and restaurant POS Systems provides the information you need to find the restaurant POS that suits your business. This research report, conducted by Starfleet and sponsored by Oracle Hospitality, provides a checklist to use when evaluating restaurant POS, a list of must-ask questions for vendors, a roadmap for buying decisions, and valuable insights from industry insiders and experts.
Until recently, restaurant POS systems were often managed on premises. On-premises solutions require a lot of upfront investment, including expensive computer servers to run the system, and they can also be costly to maintain on an ongoing basis; resources are needed to manage the POS software updates, upgrades, and security patches that need to be scheduled and installed manually by on site staff.
Cloud-based, mobile-enabled restaurant POS platforms provide the modern solution for food and beverage operators to manage their technology. Food and beverage operators who have adopted a cloud-based restaurant POS system have enjoyed benefits such as:
Food and beverage operators need a technology platform to engage guests and staff. Simphony Cloud Restaurant POS delivers mobility, loyalty, inventory, labor management, kitchen management, reporting, and loss prevention on one centralized, cloud platform.