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The Oracle PartnerNetwork will empower your company with exceptional resources to distinguish your offerings from the competition, seize opportunities, and increase your sales.
This Knowledge Zone is specifically developed for partners interested in the Oracle's RightNow Customer Experience (CX) Cloud Services Suite.
What is Oracle RightNow CX Cloud Service
Oracle RightNow CX Cloud Service helps deliver exceptional customer experiences (CX) across the web, social networks and contact centers, all delivered via the cloud.
Today, consumers are empowered like no other time in history. Oracle RightNow Customer Experience (CX) Cloud Service, the customer experience suite, delivers comprehensive customer experience applications that drive revenue, increase efficiency, and build loyalty. Oracle RightNow's CX Cloud Service solutions give your clients the power to manage the three experiences that matter most across every stage of your customer's journey: the web experience, the social experience, and the contact center experience.
Oracle RightNow CX Cloud Service Partner Opportunities
Accelerate and capture new business through the CRM transition to Customer Experience in the Cloud.
The global CRM market will surpass $18.2 B in 2012. Cloud services, which represent one third of the market overall, are accelerating at a rate of over 40%. Take advantage of the brand, power and reach of Oracle to capture this market opportunity with Oracle RightNow CX Cloud Service.
How Oracle RightNow CX Cloud Service can help you grow your business:
- Systems Integrators (SIs) and Consultancies can offer an exceptional customer experience solution to drive business transformation opportunities and implementation services revenue with the market leader across three of Gartner's core Magic Quadrants in Customer Service - Web, Social CRM, and CRM Contact Center.
- Resellers earn margin through Oracle RightNow CX Cloud Service subscriptions to end customers looking for solutions that improve the quality and consistency of customer experience across channels, reduce response times and lower operational costs.
- ISVs can augment and develop complementary solutions integrated with Oracle RightNow CX Cloud Service to sell a more robust, integrated customer experience solution based on the most advanced and comprehensive Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) offering.
- Managed Service Providers (MSPs), Business Process Outsourcers (BPOs) and business partners can enable and enhance their offerings with Oracle RightNow CX Cloud Service by delivering a comprehensive customer experience solution as an outsourced, subscription-based service to end customers.
- Agencies can grow revenue providing expertise and creative services to clients seeking a customer experience solution that differentiates their offerings and drives customer acquisition and retention benefits.
Oracle RightNow CX Cloud Service Resource Library (oracle.com)
- Listen to the replay! RightNow Partner Update Webcast (June 28, 2012) – Listen to the webcast replay to learn more about the benefits of the Oracle PartnerNetwork (OPN) Program, the value of Oracle Validated Integration, and next steps for RightNow partners.
- Listen to the replay! OPN Overview for RightNow Partners (April 24, 2012) – Learn more about the Oracle PartnerNetwork (OPN) program and how the transition will work for RightNow partners. Get up-to-speed on OPN and get your program questions answered!
- Listen to the replay! Oracle and RightNow, Powering Great Customer Experiences. Learn more about our strategy and combined, best-in-class solutions that will transform the way organizations deliver differentiated customer experiences across every channel and achieve measurable business advantage. Understand how your customers can serve the anytime, anywhere consumer in a seamless, personal way, while enabling an effective commerce, and hear directly from the Oracle and RightNow executives how you can respond to these business challenges.
If you have question or need more information start here
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Oracle Validated Integration 
News and Information Local Information Education Events Tools and Resources OPN Member Knowledge Zone Community Member Specialized CompanyOracle Validated Integration
Oracle Validated Integration establishes credibility with Oracle customers by providing them with confidence that the integration of your complementary solution with Oracle Applications or Oracle Fusion Middleware products:
- has been tested as functionally and technically sound
- is designed in a reliable, standardized way
- operates and performs as documented
In addition to gaining access to integration enablement resources, hundreds of partners have invested in Oracle Validated Integration to accelerate sales opportunities and attract new customers by leveraging exclusive Oracle Validated Integration go-to-market benefits (see Benefits tab).
STEP 1: Join OPN
STEP 2: Join Knowledge Zone
STEP 3: Check Benefits and Criteria
STEP 4: Apply for Oracle Validated Integration- As with Specialization, partners can use their Oracle Validated Integration achievement(s) to help meet qualifying criteria for advancement to Platinum and Diamond levels within OPN.
News and Information
- On Demand Webcast: Oracle Buys Eloqua - Adds Leading Modern Marketing Platform to the Oracle Customer Experience Cloud (recorded on February 21, 2013). Learn how this combination of best-in-class solutions is expected to enable modern marketers to provide a highly personalized and unified experience across channels, create brand loyalty through social and online interactions, grow revenue by driving more qualified leads to sales teams, and provide superior service at every touchpoint.
- Listen to the replay! Oracle’s Vision for the Social-Enabled Enterprise Webcast (September 10, 2012). Watch Oracle President Mark Hurd and Oracle senior executives to learn more about Oracle’s vision for the social-enabled enterprise.
- New! Perhaps one of the most difficult skills for a consultant to learn is how to be a world class consultant. Many times, this skill is acquired through trial and error – at the client's expense. The Consulting Skills Boot Camp is a compilation of real world best practices and observations collected over decades of consulting and related experiences. This 5 day course is presented in an interactive setting as the students learn from each other as well as from the instructor. The Consulting Skills Boot Camp is designed to boost the effectiveness of anyone who is in a customer facing role. Please visit the Consulting Skills landing page, schedule (see applications tab) and registration page or contact kim.miller@oracle.com for more information.
- New! Report on Mobile's Growing Influence on Consumer Retail Activity
- Partner News
- Current Global PartnerNetwork Newsletter
- Current Partner Enablement Update
- Subscribe to a variety of Oracle Newsletters – see what’s available (You may be asked to register). Scroll down to the e-newsletter section, and check the boxes for newsletters you'd like to receive.
- InDepth Newsletters – Inside news and original content you won't find anywhere else, delivered to your inbox each quarter, on Oracle applications and technology solutions.
- Subscribe to RSS news feeds Learn more about RSS feeds – find out what they are and how they might be useful to you!
- Oracle Magazine Feature Casts
- OPN PartnerCasts Check out these podcasts designed especially for Oracle partners.
Local Information
- EMEA Alliances and Solutions Corner
- Search here by keyword for upcoming Boot Camps and Partner classes within your country. For more advanced searches, choose detailed search criteria here in the upper right hand box!
Education
- Enablement 2.0 offers Oracle Partners training resources and tools to support specialized knowledge and ensure in-depth expertise on their chosen path to Specialization. Partners can make the most of the enablement benefits in their drive to extend market reach and expand revenue opportunities. Learn more about Enablement Benefits
- Oracle RightNow Customer Portal Cloud Service: Introduction to Templates and Themes
- Oracle RightNow Customer Portal Cloud Service: Working with WebDAV and Cyberduck
- OPN Competency Center is an intelligent training tool that allows partners to manage their Oracle training with role-focused guided learning paths and measure their achievement toward Specialization (select the appropriate role: Sales, PreSales, Implementation or Support)
- OPN Enablement 2.0 Boot Camps are designed as a ”jump start" training with the most up-to-date training on industry-leading Oracle solutions and services, offering a combination of classroom lectures, hands-on labs, and case studies.
Events
Tools and Resources
Discussion Forum
Collaborate with other developers and RightNow on your integration and customization questions.
- Customer Portal
- RightNow Connect
- Syndication Widget
- Visit Discussion Forum
- New! Technical Documentation and Sample Code
- The Customer Portal is a web application framework and out-of-the-box web page set for managing and creating web experiences for your customers on any web browser. This includes personal computers, smartphones, simple browsers, and even custom embedded web browsers within devices. It provides a modern model-view-controller architecture with open standards along with prebuilt themes, templates, pages, and widgets that can be rearranged and branded to meet your requirements.
- Connect for PHP is a public API enabling customers and partners to build solutions with the Oracle RightNow CX platform. This API is primarily used by developers working within the Customer Portal framework who are looking to gain access to data and services hosted by the CX platform through a backward compatible API. Connect for PHP leverages the same data model and services as the Connect Web Services for SOAP API.
- The Connect Desktop Add-In Framework (.NET) provides a robust add-in framework for the agent desktop allowing integration developers to build custom .NET components, controls, and applications that live in the agent desktop and automate, extend, and integrate the agent desktop with other systems to create a unified business process.
- The Connect Desktop Integration (JavaScript) API allows developers to quickly integrate data contained on an agent workspace with data contained in a prebuilt web page contained in the agent workspace. This API should be used by those integration developers who do not require robust automation and extension in the agent desktop but do require data integration between a web application and an agent workspace.
- Connect Web Services For SOAP is an open and standards-based integration API enabling customers and partners to build integration solutions with Oracle RightNow CX that leverage industry leading standards such as WSDL 1.1 and SOAP 1.1. Connect Web Services for SOAP is our leading data integration API, providing broad out-of-the-box tooling support for a wide variety of languages, platforms, and tools.
- The Connect Knowledge Foundation API allows developers to leverage the power of the Oracle knowledgebase from any external application, device, or service where knowledge is needed. The API can also be used when customizing a web self-service experience through the Customer Portal framework. It gives developers the ability to search for content in the knowledgebase, rate content, obtain Smart Assistant recommendations, and even obtain the most popular answers in the knowledgebase.
- The Chat Consumer Interface API allows developers to create custom or embedded consumer-facing interfaces for Oracle RightNow Chat Cloud Service, completely eliminating the need to use the Chat consumer interface. This API can be leveraged for the development of native mobile applications, to embed chat within another application, or to integrate chat with web-enabled applications or devices.
- The Chat Third Party Queue Integration APIs are open and standards-based APIs that enable partners and customers to build integration solutions between Chat and third-party or universal routing and queuing platforms. This allows customers to use external systems to route and queue chats in order to extend the functionality of the routing platform or to include chat in a blended, multi-channel routing engine. This API leverages industry leading standards such as WSDL 1.1 and SOAP 1.1.
- The Multi-Channel Toolkit is a toolkit that enables customers and partners to create common multimedia experience for agents and administrators. The toolkit contains sample code, a reference media bar, and an emulator.
- The Connect Data Integration Toolkits are a set of client-side libraries that allow for data integration with the Oracle RightNow CX platform. These libraries can be used to perform Create, Read, Update, and Destroy operations on data contained within the platform. Learn details about the Connect Data Integration Toolkits deprecation.
- The XML-API offers an XML-based data integration option for leveraging XML (Extensible Markup Language). Learn details about the XML-API integration deprecation.
Note: Some linked answers require a login to access
OPN Member Knowledge Zone Community Member Specialized Company -
Distribution Rights News and Information Local Information Education Events Tools and Resources OPN Member Knowledge Zone Community Member Specialized CompanyDistribution Rights
- View the complete list of Oracle RightNow CX Cloud Service products.
- Check the criteria and apply now to distribute Oracle RightNow CX Cloud Service products.
Recommended Training
Prior to executing a distribution agreement, Oracle strongly encourages its partners to confirm their understanding of Oracle's business ethics practices by taking the Anti-Corruption Training below and passing a short skill assessment.
News and Information
Learn about the experiences enabled by Oracle RightNow:
- On Demand Webcast: Oracle Buys Eloqua - Adds Leading Modern Marketing Platform to the Oracle Customer Experience Cloud (recorded on February 21, 2013). Learn how this combination of best-in-class solutions is expected to enable modern marketers to provide a highly personalized and unified experience across channels, create brand loyalty through social and online interactions, grow revenue by driving more qualified leads to sales teams, and provide superior service at every touchpoint.
- Oracle RightNow CX Cloud Service Partner Sales Playbook (PDF) - Learn about Oracle RightNow CX Cloud Service product positioning and functionality. This playbook equips you to sell, identify and qualify opportunities, pursue specific sales plays, and deliver competitive differentiation. Find out where you should plan to focus your resources, and how to broaden your offerings by leveraging the OPN Specialized enablement available to your organization.
- Listen to the replay! Oracle’s Vision for the Social-Enabled Enterprise Webcast (September 10, 2012). Watch Oracle President Mark Hurd and Oracle senior executives to learn more about Oracle’s vision for the social-enabled enterprise.
- Dial in for the Partner Webinar Series CRM/CX Best Practices
- Read the press release
- Read the press release that the transaction has closed
- Nucleus Research: Oracle RightNow CX Cloud Service and the Future Customer Experience
- Case study: Oracle RightNow CX Suite: Helping the Boston Globe Deliver
- Letter to Customers and Partners from Thomas Kurian, Executive Vice President Development, outlining the benefits of the combination
- Overview and Frequently Asked Questions
- Learn more about what the combination of Oracle and RightNow will mean for our customers and partners
- More Resources for Partners
Local Information
- North America Mid-Size Applications Dashboard (secured for Gold, Platinum and Diamond Partners only)
- Oracle's community of mid-size NAS partners adds significant value by reselling, integrating, and implementing Oracle's Small and Medium Business Application products.
Education
- Enablement 2.0 offers Oracle Partners training resources and tools to support specialized knowledge and ensure in-depth expertise on their chosen path to Specialization. Partners can make the most of the enablement benefits in their drive to extend market reach and expand revenue opportunities. Learn more about Enablement Benefits
- OPN Competency Center is an intelligent training tool that allows partners to manage their Oracle training with role-focused guided learning paths and measure their achievement toward Specialization (select the appropriate role: Sales, PreSales, Implementation or Support)
- RightNow February 2013 Go To Market Product Training
- Oracle RightNow CX Cloud Service 2012 Sales Specialist Guided Learning Path
- Oracle RightNow CX Cloud Service 2012 PreSales Specialist Guided Learning Path
- Oracle RightNow CX Cloud Service 2012 Support Specialist Guided Learning Path
Events
- New! Oracle PartnerNetwork Exchange
- Oracle Applications Virtual Tradeshow – Spotlight on Customer Success
- A virtual event that gathered Oracle executives, customers, and partners to discuss customer successes for applications. Collateral from the show is available for download.
- Global Partner Events Calendar
- Oracle Global Events Calendar
Tools and Resources
- General Tools & Resources
- Sales Benefits by Partner Level
Your status within the Oracle Partner Network affords you benefits to help you close deals. - Marketing Benefits by Partner Level
- Take advantage of your partnership with Oracle to help you mine rewarding sales leads.
- High Impact Sales Plays
- A secure one-stop central location to gain quick access to the top High Impact Sales tools & assets needed for sales engagements. Learn more.
- Move efficiently through the IT lifecycle to quickly achieve measurable business results with Oracle Unified Method (OUM). Learn more
- Connecting Customers With Oracle Partners
- Find an OPN Specialized partner to help you implement your Oracle solution. Learn more
- OPN Sales Cycle home page
- Oracle Magazine Feature Casts
- Use Oracle Financing to Close Your Deals
- A proactive or integrated financing approach allows you to uncover or avoid closing obstacles, create a path to the financial decision maker, re-qualify your deal, sell into future budget years and grow your deal, shorten your sales cycle and improve forecasting accuracy.
- Learn more about Oracle Financing.
- OPN Go to Market with Oracle Corporation
- Oracle Demonstration Services for Partners
- Oracle Marketing Kits
- Driving innovation through improved productivity and efficiency
- Oracle Partner Store
In countries where the Oracle Partner Store is available, Partners and Value Added Distributors who submit orders directly to Oracle may submit orders online. - Oracle Partner Business Center
Highly-skilled Partner Business Consultants, stationed in four business centers around the globe, are now available to support partners’ daily needs. - Oracle's Products A to Z
- Sales Benefits
OPN Member Knowledge Zone Community Member Specialized Company -
News and Information Local Information Education Events Tools and Resources OPN Member Knowledge Zone Community Member Specialized CompanyNews and Information
- On Demand Webcast: Oracle Buys Eloqua - Adds Leading Modern Marketing Platform to the Oracle Customer Experience Cloud (recorded on February 21, 2013). Learn how this combination of best-in-class solutions is expected to enable modern marketers to provide a highly personalized and unified experience across channels, create brand loyalty through social and online interactions, grow revenue by driving more qualified leads to sales teams, and provide superior service at every touchpoint.
- Oracle RightNow CX Cloud Service Partner Sales Playbook (PDF) - Learn about Oracle RightNow CX Cloud Service product positioning and functionality. This playbook equips you to sell, identify and qualify opportunities, pursue specific sales plays, and deliver competitive differentiation. Find out where you should plan to focus your resources, and how to broaden your offerings by leveraging the OPN Specialized enablement available to your organization.
- Listen to the replay! Oracle’s Vision for the Social-Enabled Enterprise Webcast (September 10, 2012). Watch Oracle President Mark Hurd and Oracle senior executives to learn more about Oracle’s vision for the social-enabled enterprise.
- Perhaps one of the most difficult skills for a consultant to learn is how to be a world class consultant. Many times, this skill is acquired through trial and error – at the client's expense. The Consulting Skills Boot Camp is a compilation of real world best practices and observations collected over decades of consulting and related experiences. This 5 day course is presented in an interactive setting as the students learn from each other as well as from the instructor. The Consulting Skills Boot Camp is designed to boost the effectiveness of anyone who is in a customer facing role. Please visit the Consulting Skills landing page, schedule (see applications tab) and registration page or contact kim.miller@oracle.com for more information.
- Oracle RightNow acquisition press release
- Oracle RightNow acquisition press release - transaction has closed
- Letter to Customers and Partners from Thomas Kurian, Executive Vice President Development, outlining the benefits of the combination
- Overview and Frequently Asked Questions
- Learn more about what the combination of Oracle and RightNow will mean for our customers and partners
- More Resources for Partners
Local Information
Education
- Oracle RightNow CX Cloud Service Overview Videos
- New! Oracle University training classes now available. Learn More
- Customer Stories about delivering a great experiences:
- Web Experience:
- Contact Center Experience:
Events
- Oracle PartnerNetwork Events Calendar - shows all OPN events
- Oracle Global Events Calendar - shows all Oracle events, OPN events included
Tools and Resources
- Resources
- Oracle RightNow CX Cloud Service Resource Library (oracle.com)
- New! Oracle RightNow CX Cloud Service Additional Resources (oracle.com)
- Move efficiently through the IT lifecycle to quickly achieve measurable business results with Oracle Unified Method (OUM). Learn More.
- Read about the Enablement Benefits and Support Benefits for different OPN Specialized program membership levels within the OPN Benefits Table.
OPN Member Knowledge Zone Community Member Specialized Company
- View the Specialization Catalog for all launched and planned Specializations.
- View the Product Mapping to Specialization and set the filter to view products covered in a specific Specialization.
- Learn about Specializations and Advanced Specializations.
- View instructions on How to Utilize Worldwide and Associate Resources to Obtain Specialization or Oracle Validated Integration Status.
- New! Profile Badging Step by Step Guide
Oracle RightNow CX Cloud Service 2012 (Qualifying Specialization)
The Oracle RightNow CX Cloud Service 2012 Specialization recognizes partner organizations that are proficient in selling, implementing and/or developing Oracle RightNow CX Cloud Service 2012 solutions.
Oracle RightNow CX Cloud Service helps deliver exceptional customer experiences (CX) across the web, social networks and contact centers, all delivered via the cloud. Topics covered in this Specialization include: Market Trends and Drivers, Answer Management Administration, Product Area Features and Functions, Site Configuration and Administration, RightNow Analytics, Requirements Gathering and Discovery, Oracle RightNow Support site Features and Functionality, Oracle RightNow infrastructure and environment requirements.
Oracle partners who achieve this Specialization are differentiated in the marketplace through proven expertise in Oracle RightNow CX Cloud Service 2012.
Step 1: Join OPN
Step 2: Join Knowledge Zone
Step 3: Check Business and Competency Criteria
Step 4: Track Competency Status
Step 5: Apply NowSpecialized Logos
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Oracle RightNow CX Cloud Service Knowledge Zone
