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The Oracle PartnerNetwork will empower your company with exceptional resources to distinguish your offerings from the competition, seize opportunities, and increase your sales.
This Knowledge Zone is specifically developed for partners interested in the Oracle's RightNow Customer Experience (CX) Cloud Services Suite.
What is Oracle RightNow CX Cloud Service
Oracle RightNow CX Cloud Service helps deliver exceptional customer experiences (CX) across the web, social networks and contact centers, all delivered via the cloud.
Today, consumers are empowered like no other time in history. Oracle RightNow Customer Experience (CX) Cloud Service, the customer experience suite, delivers comprehensive customer experience applications that drive revenue, increase efficiency, and build loyalty. Oracle RightNow's CX Cloud Service solutions give your clients the power to manage the three experiences that matter most across every stage of your customer's journey: the web experience, the social experience, and the contact center experience.
Oracle RightNow CX Cloud Service Partner Opportunities
Accelerate and capture new business through the CRM transition to Customer Experience in the Cloud.
The global CRM market will surpass $18.2 B in 2012. Cloud services, which represent one third of the market overall, are accelerating at a rate of over 40%. Take advantage of the brand, power and reach of Oracle to capture this market opportunity with Oracle RightNow CX Cloud Service.
How Oracle RightNow CX Cloud Service can help you grow your business:
- Systems Integrators (SIs) and Consultancies can offer an exceptional customer experience solution to drive business transformation opportunities and implementation services revenue with the market leader across three of Gartner's core Magic Quadrants in Customer Service - Web, Social CRM, and CRM Contact Center.
- Resellers earn margin through Oracle RightNow CX Cloud Service subscriptions to end customers looking for solutions that improve the quality and consistency of customer experience across channels, reduce response times and lower operational costs.
- ISVs can augment and develop complementary solutions integrated with Oracle RightNow CX Cloud Service to sell a more robust, integrated customer experience solution based on the most advanced and comprehensive Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) offering.
- Managed Service Providers (MSPs), Business Process Outsourcers (BPOs) and business partners can enable and enhance their offerings with Oracle RightNow CX Cloud Service by delivering a comprehensive customer experience solution as an outsourced, subscription-based service to end customers.
- Agencies can grow revenue providing expertise and creative services to clients seeking a customer experience solution that differentiates their offerings and drives customer acquisition and retention benefits.
Oracle RightNow CX Cloud Service Resource Library (oracle.com)
- Listen to the replay! RightNow Partner Update Webcast (June 28, 2012) – Listen to the webcast replay to learn more about the benefits of the Oracle PartnerNetwork (OPN) Program, the value of Oracle Validated Integration, and next steps for RightNow partners.
- Listen to the replay! OPN Overview for RightNow Partners (April 24, 2012) – Learn more about the Oracle PartnerNetwork (OPN) program and how the transition will work for RightNow partners. Get up-to-speed on OPN and get your program questions answered!
- Listen to the replay! Oracle and RightNow, Powering Great Customer Experiences. Learn more about our strategy and combined, best-in-class solutions that will transform the way organizations deliver differentiated customer experiences across every channel and achieve measurable business advantage. Understand how your customers can serve the anytime, anywhere consumer in a seamless, personal way, while enabling an effective commerce, and hear directly from the Oracle and RightNow executives how you can respond to these business challenges.
If you have question or need more information start here
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the Oracle RightNow CX Cloud Service Knowledge Zone or Opt-in to Communications OPN Member 
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Distribution Rights 
News and Information Local Information Education Events Tools and Resources OPN Member Knowledge Zone Community Member Specialized CompanyDistribution Rights
- View the complete list of Oracle RightNow CX Cloud Service products.
- Check the criteria and apply now to distribute Oracle RightNow CX Cloud Service products.
Recommended Training
Prior to executing a distribution agreement, Oracle strongly encourages its partners to confirm their understanding of Oracle's business ethics practices by taking the Anti-Corruption Training below and passing a short skill assessment.
- Access Oracle's Foreign Corrupt Practices Act Training (Education Program tab)
News and Information
Learn about the experiences enabled by Oracle RightNow:
- Oracle RightNow CX Cloud Service Partner Sales Playbook (PDF) - Learn about Oracle RightNow CX Cloud Service product positioning and functionality. This playbook equips you to sell, identify and qualify opportunities, pursue specific sales plays, and deliver competitive differentiation. Find out where you should plan to focus your resources, and how to broaden your offerings by leveraging the OPN Specialized enablement available to your organization.
- Listen to the replay! Oracle’s Vision for the Social-Enabled Enterprise Webcast (September 10, 2012). Watch Oracle President Mark Hurd and Oracle senior executives to learn more about Oracle’s vision for the social-enabled enterprise.
- Dial in for the Partner Webinar Series CRM/CX Best Practices
- Read the press release
- Read the press release that the transaction has closed
- Nucleus Research: Oracle RightNow CX Cloud Service and the Future Customer Experience
- Case study: Oracle RightNow CX Suite: Helping the Boston Globe Deliver
- Letter to Customers and Partners from Thomas Kurian, Executive Vice President Development, outlining the benefits of the combination
- Overview and Frequently Asked Questions
- Learn more about what the combination of Oracle and RightNow will mean for our customers and partners
- More Resources for Partners
Local Information
- North America Mid-Size Applications Dashboard (secured for Gold, Platinum and Diamond Partners only)
- Oracle's community of mid-size NAS partners adds significant value by reselling, integrating, and implementing Oracle's Small and Medium Business Application products.
Education
- Enablement 2.0 offers Oracle Partners training resources and tools to support specialized knowledge and ensure in-depth expertise on their chosen path to Specialization. Partners can make the most of the enablement benefits in their drive to extend market reach and expand revenue opportunities. Learn more about Enablement Benefits
- OPN Competency Center is an intelligent training tool that allows partners to manage their Oracle training with role-focused guided learning paths and measure their achievement toward Specialization (select the appropriate role: Sales, PreSales, Implementation or Support)
- Oracle RightNow CX Cloud Service 2012 Sales Specialist Guided Learning Path
- Oracle RightNow CX Cloud Service 2012 PreSales Specialist Guided Learning Path
- Oracle RightNow CX Cloud Service 2012 Support Specialist Guided Learning Path
Events
- New! Oracle PartnerNetwork Exchange
- Oracle Applications Virtual Tradeshow – Spotlight on Customer Success
- A virtual event that gathered Oracle executives, customers, and partners to discuss customer successes for applications. Collateral from the show is available for download.
- Global Partner Events Calendar
- Oracle Global Events Calendar
Tools and Resources
- General Tools & Resources
- Sales Benefits by Partner Level
Your status within the Oracle Partner Network affords you benefits to help you close deals. - Marketing Benefits by Partner Level
- Take advantage of your partnership with Oracle to help you mine rewarding sales leads.
- High Impact Sales Plays
- A secure one-stop central location to gain quick access to the top High Impact Sales tools & assets needed for sales engagements. Learn more.
- Move efficiently through the IT lifecycle to quickly achieve measurable business results with Oracle Unified Method (OUM). Learn more
- Connecting Customers With Oracle Partners
- Find an OPN Specialized partner to help you implement your Oracle solution. Learn more
- OPN Sales Cycle home page
- Oracle Magazine Feature Casts
- Use Oracle Financing to Close Your Deals
- A proactive or integrated financing approach allows you to uncover or avoid closing obstacles, create a path to the financial decision maker, re-qualify your deal, sell into future budget years and grow your deal, shorten your sales cycle and improve forecasting accuracy.
- Learn more about Oracle Financing.
- OPN Go to Market with Oracle Corporation
- Oracle Demonstration Services for Partners
- Oracle Marketing Kits
- Driving innovation through improved productivity and efficiency
- Oracle Partner Store
In countries where the Oracle Partner Store is available, Partners and Value Added Distributors who submit orders directly to Oracle may submit orders online. - Oracle Partner Business Center
Highly-skilled Partner Business Consultants, stationed in four business centers around the globe, are now available to support partners’ daily needs. - Oracle's Products A to Z
- Sales Benefits
OPN Member Knowledge Zone Community Member Specialized Company -
News and Information Local Information Education Events Tools and Resources OPN Member Knowledge Zone Community Member Specialized CompanyNews and Information
- Oracle RightNow CX Cloud Service Partner Sales Playbook (PDF) - Learn about Oracle RightNow CX Cloud Service product positioning and functionality. This playbook equips you to sell, identify and qualify opportunities, pursue specific sales plays, and deliver competitive differentiation. Find out where you should plan to focus your resources, and how to broaden your offerings by leveraging the OPN Specialized enablement available to your organization.
- Listen to the replay! Oracle’s Vision for the Social-Enabled Enterprise Webcast (September 10, 2012). Watch Oracle President Mark Hurd and Oracle senior executives to learn more about Oracle’s vision for the social-enabled enterprise.
- Perhaps one of the most difficult skills for a consultant to learn is how to be a world class consultant. Many times, this skill is acquired through trial and error – at the client's expense. The Consulting Skills Boot Camp is a compilation of real world best practices and observations collected over decades of consulting and related experiences. This 5 day course is presented in an interactive setting as the students learn from each other as well as from the instructor. The Consulting Skills Boot Camp is designed to boost the effectiveness of anyone who is in a customer facing role. Please visit the Consulting Skills landing page, schedule (see applications tab) and registration page or contact kim.miller@oracle.com for more information.
- Oracle RightNow acquisition press release
- Oracle RightNow acquisition press release - transaction has closed
- Letter to Customers and Partners from Thomas Kurian, Executive Vice President Development, outlining the benefits of the combination
- Overview and Frequently Asked Questions
- Learn more about what the combination of Oracle and RightNow will mean for our customers and partners
- More Resources for Partners
Local Information
Education
- Oracle RightNow CX Cloud Service Overview Videos
- New! Oracle University training classes now available. Learn More
- Customer Stories about delivering a great experiences:
- Web Experience:
- New! iRobot
- New! Travelocity
- CX Visionary Story
- Contact Center Experience:
- Web Experience:
Events
- Oracle PartnerNetwork Events Calendar - shows all OPN events
- Oracle Global Events Calendar - shows all Oracle events, OPN events included
Tools and Resources
- Resources
- Oracle RightNow CX Cloud Service Resource Library (oracle.com)
- New! Oracle RightNow CX Cloud Service Additional Resources (oracle.com)
- Move efficiently through the IT lifecycle to quickly achieve measurable business results with Oracle Unified Method (OUM). Learn More.
- Read about the Enablement Benefits and Support Benefits for different OPN Specialized program membership levels within the OPN Benefits Table.
OPN Member Knowledge Zone Community Member Specialized Company
- Oracle RightNow CX Cloud Service Partner Sales Playbook
- View the Specialization Guide for all launched and planned Specializations.
- View the Product Mapping to Specialization and set the filter to view products covered in a specific Specialization.
- Learn about Specializations and Advanced Specializations.
- View instructions on How to Utilize Worldwide and Associate Resources to Obtain Specialization or Oracle Validated Integration Status.
- New! Profile Badging Step by Step Guide
Oracle RightNow CX Cloud Service 2012 (Qualifying Specialization)
The Oracle RightNow CX Cloud Service 2012 Specialization recognizes partner organizations that are proficient in selling, implementing and/or developing Oracle RightNow CX Cloud Service 2012 solutions.
Oracle RightNow CX Cloud Service helps deliver exceptional customer experiences (CX) across the web, social networks and contact centers, all delivered via the cloud. Topics covered in this Specialization include: Market Trends and Drivers, Answer Management Administration, Product Area Features and Functions, Site Configuration and Administration, RightNow Analytics, Requirements Gathering and Discovery, Oracle RightNow Support site Features and Functionality, Oracle RightNow infrastructure and environment requirements.
Oracle partners who achieve this Specialization are differentiated in the marketplace through proven expertise in Oracle RightNow CX Cloud Service 2012.
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Oracle RightNow CX Cloud Service Knowledge Zone
