Siebel CRM 8 Business Analyst Exam

Siebel CRM 8 Business Analyst

* Please be advised that this exam has been retired on April 30th, 2016. After that date, you will no longer be able to take this exam. If you have any questions or concerns, please contact

The Siebel CRM 8 Business Analyst Expert (1Z0-219) exam is designed for individuals who possess a strong foundation and expertise in selling or implementing Siebel solutions, such as Siebel Sales and Siebel Call Center. This exam covers Siebel automation options, such as: Siebel Workflow, Assignment Manager, and Task User Interface (UI). This exam also covers the knowledge and skills needed to participate in a Siebel implementation project, the logical structure of Siebel applications, the Siebel Web architecture, data access and Siebel Tools, including modifying the business logic/user interface to Siebel applications and using Siebel automation. Up-to-date training and field experience are recommended.

The Siebel Customer Relationship Management (CRM) Business Analyst Expert certification recognizes OPN members as OPN Certified Specialists. This certification differentiates OPN members in the marketplace by providing a competitive edge through proven expertise. This certification helps the OPN member’s partner organization qualify for the Siebel CRM Specialization.

Exam Number:
120 minutes
Associated Certifications:
Oracle Certified Expert, Siebel CRM 8 Business Analyst

OPN Certified Specialist
Number of
Exam Price:
US $245

Pricing may vary slightly by country or by localized currency. Check Pearson VUE’s website for exact pricing in your country.

Passing score subject to change. View Details
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Recommended Training Additional Information & Resources Exam Topics Fraudulent Activity Policy

Recommended Training
Siebel CRM 8 Business Analyst Exam Study Guide (PDF)
OPN Guided Learning Path
Siebel CRM 8.1.1 Business Analyst Specialist
Oracle University Training
Siebel 8.1.x Business Analyst Ed 1


Additional Information & Resources

Exam Retake Policy
Specialization Catalog (PDF) for all launched and planned Specializations
Product Mapping to Specialization (XLS)


Exam Topics

Introducing Siebel Applications

  • Describe Siebel Customer Relationship Management (CRM) applications
  • Give examples of employee and partner Siebel CRM applications

Using the Siebel Web Client

  • Start and log in to a Siebel application
  • Navigate screens and views in the application

Working with Data in the Siebel User Interface

  • Create, modify, and delete records
  • Query for records

Common Siebel Business Entities

  • Identify common business entities (Accounts, Contacts, Activities, Opportunities, and Quotes)
  • Describe relationships between these entities

Using Siebel Business Entities

  • Give an example of how a company could use Siebel business entities to support a business process

Exploring Siebel Sales

  • Describe how Siebel Sales users manage opportunities
  • Describe how forecasts can be used
  • Describe advanced Siebel Sales features

Exploring Siebel Call Center

  • Use Siebel Call Center to assign and handle service requests
  • Describe advanced Siebel Call Center features

Other Siebel CRM Features

  • Use iHelp for assistance with complex procedures
  • Describe the Universal Inbox functionality
  • Run a Siebel Report
  • Use Audit Trail to examine changes to a record
  • Describe how to use Siebel Search to locate information

Administering Siebel Applications

  • Describe how administrative users manage Siebel data and functionality
  • Identify commonly used administrative screens

Exploring the Siebel Architecture

  • Identify the major architectural components and their roles
  • Describe how different Siebel client types access data

Securing Siebel Applications

  • Describe the major entities that support security within a Siebel application
  • Describe the types of authentication supported by Siebel CRM Applications

Controlling Access to Views

  • Describe the relationships among views, users, and responsibilities
  • Outline two strategies for assigning views to responsibilities

Controlling Access to Customer Data

  • Describe the Siebel mechanisms that determine access to customer data records
  • Describe the relationship between views and access control mechanisms

Creating the Company Structure

  • Create position, division, and organization hierarchies
  • Create employees and users

Understanding Object Definitions

  • Describe the major types of object definitions
  • Describe the relationships between them
  • Use About View

Using Siebel Tools to Examine Object Definitions

  • Explain the differences between an object type and an object definition
  • Use Siebel Tools to examine parent and child object definitions
  • Determine relationships between object definitions

The Siebel Data Model

  • Describe the role of tables, columns, keys, indexes, and data types
  • Describe how cardinality between tables is represented
  • Describe 1:1 and 1:M extension tables

Siebel Business Components

  • Describe business components (BCs)
  • Describe properties of BCs and BC fields
  • Map UI controls and list columns to BC fields

Siebel Business Objects

  • Define a business object
  • Describe how links are used to relate business components within a business object

Picklists and Multi-Value Groups

  • Identify different types of picklists
  • Define a multi-value group (MVG)

Customizing UI Elements

  • Specify UI elements as part of a solution

Siebel Workflow

  • Describe the different steps of a workflow process
  • Describe the behavior of workflow processes
  • Examine existing workflow processes
  • Contrast methods used to invoke workflow processes

Siebel Assignment Manager

  • Describe Siebel Assignment Manager
  • Identify the parts of an assignment rule

Siebel Task UI

  • Describe Siebel Task UI
  • Invoke and complete a task

Preparing for a Global Deployment

  • Define terms related to a global deployment
  • Describe Siebel internationalized features
  • Discuss requirements and best practices for a global deployment

Integrating Siebel Applications

  • Explain the business need for integration
  • Describe Siebel integration solutions at the data, business, and UI layer
  • Define service-based integration


Oracle Certification Program Fraudulent Activity Policy

Oracle reserves the right to take action against any candidate involved in fraudulent activities, including, but not limited to, fraudulent use of vouchers, promotional codes, reselling exam discounts and vouchers, cheating on an exam, alteration of score reports, alteration of completion certificates, violation of exam retake policies or other activities deemed fraudulent by Oracle.

If Oracle determines, in its sole discretion, that fraudulent activity has taken place, it reserves the right to take action up to and including, but not limited to, decertification of a candidate's Oracle Certified Associate, Oracle Certified Professional and/or OCM credentials, temporary, indefinite or permanent ban of a candidate from Oracle certification programs, notification to a candidate's employer, and notification to law enforcement agencies. Candidates found committing fraudulent activities forfeit all fees previously paid to Oracle, or to Oracle's authorized vendors, and may be required to pay additional fees for services rendered.

View the Oracle Certification Program Candidate Agreement which requires your agreement before the start of each exam.



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