Opportunities Through Oracle's InQuira Acquisition
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- Utilization of social collaboration tools to facilitate active knowledge from discussion to resolution: partners can offer customers the ability to better harness knowledge from their user communities, as well as enable real-time information to better serve their end-customers.
- Personalization of the customer experience: partners can offer their customers an integrated suite of proven solutions that deliver a comprehensive and highly personalized experience for every end- customer across all channels.
On July 28, 2011, Oracle announced that it has agreed to acquire InQuira, a provider of best-in-class knowledge management solutions that support web self-service, agent-assisted service, and customer communities. The proposed transaction is subject to customary closing conditions, and is expected to close in the fall of 2011. Until the transaction closes, each company will continue to operate independently and continue to conduct their respective business as usual.
The combination of Oracle and InQuira is expected to further extend Oracle's leadership CRM with web self-service, customer communities and knowledge management capabilities. Together, Oracle and InQuira plan to provide customers with advanced search and a scalable knowledge management platform as a part of a comprehensive CRM solution. By adding InQuira's capabilities to Oracle's products, Oracle expects to provide customers with a complete and integrated knowledge management solution that enables companies to improve and personalize their customers' experience.
Read the press release