Oracle RightNow CX Cloud Service 2012 Implementation Boot Camp
The Oracle RightNow Implementation Boot camp is designed to enable new and existing partners with the product knowledge and training required to provide implementation services with the product knowledge, and strategies to help facilitate successful implementations.
The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.
By the end of the boot camp each student should be able to design, and implement a RightNow CX environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle RightNow CX Essentials 2012 certification exam in the future.
View here (PDF) prerequisite training, environment requirements and detailed agenda.
- Customize the application appearance using workspaces, agent scripting and workflow
- Create staff management configurations
- Design knowledge workflows and answer management
- Create custom data objects and overall system configuration competency
- Configure and customize analytics
- Work with chat and co-browse
- Create and customize customer portal assets
- Application Developers
- Functional Implementer
- Project Manager
- System Administrator
- System Analysts
- System Integrator
- Technical Administrator
Oracle provides access to the Enablement 2.0 Boot Camp Program exclusively to Oracle Partners. Fees may vary by boot camp and geographic region and partners should check the instance details for the boot camp(s) they are interested in attending.