Featuring the next generation of Oracle Policy Automation technology, Oracle Policy Automation Cloud Service has been designed for rapid modeling and delivery of seamless end-to-end customer advice experiences. Key capabilities include:
Enhanced authoring productivity with new Policy Modeling experience, and powerful collaboration tools for policy owners
Simplified data integration with built-in knowledge of Oracle RightNow metadata, and support for any other application
Streamlined administration experience, with Policy Automation Hub to easily track and manage deployments, versions and connections
Features and Benefits The best place to start for an introduction to Oracle Policy Automation Cloud Service, this presentation gives an overview of who it's for and how it works. February 2015 Features and Benefits (12.1.0)
Oracle Policy Automation Cloud Service User Guide The Oracle Policy Automation Cloud Service User Guide provides complete information on creating, deploying and administering Oracle Policy Automation Cloud Service. February 2015 User Guide (12.1.0)
OPA Cloud Service Online Knowledge Base The Oracle RightNow Support portal knowledge base contains Answers and links to information on Oracle Policy Automation. Be sure to login with your cx.rightnow.com username and password to see as many results as possible.