What You See Is What You Get Element

Oracle Auto Service Request Presentations, Datasheet

Customer References


navis

Navis India Technologies Automates to Cut Three Hours from Service Responses and Meet Service-Level Agreements


“We chose Oracle Auto Service Request because it offered automatic service-request generation for hardware failures and enabled us to ensure high availability and meet service-level agreements for our customers’ 24/7 marine-terminal operations. With Oracle, we reduced our response time by three hours per fault and saved ten hours per month that IT staff spent on diagnosing problems—improving the speed of the resolution process.”
Subramanian Kesavan, Lead – Systems Engineering, Navis India Technologies Pvt. Ltd.
 

high mark

High Mark Credit Information Improves Customer-Credit Query Responses by 85%, Gains Competitive Advantage


Reduced turnaround time for hardware replacements by automatically logging service requests for specific hardware failures and sending the telemetry data required to diagnose faults to engineers, thanks to Oracle Auto Service Request


Queensland Brain Institute

Queensland Brain Institute Increases Archive Capacity, Supports Limitless Innovation and Increases Data Response Speeds by 66%


"One of the best parts about the serviceability from Oracle Support is Oracle Auto Service Request. Auto Service Request has simplified and streamlined how we work in as much as we no longer have to self diagnose. A lot of specific hardware faults are now diagnosed for us at a much deeper level than we can necessarily look at ourselves." 
Jake Carroll, Information Technology Manager, The Queensland Brain Institute, The University of Queensland, Australia