Oracle Auto Service Request Presentations, Datasheet

ASR at Oracle OpenWorld 2012

CON3041 - Get Proactive: Best Practices for Supporting Oracle’s Sun Server and Storage Systems
Steve Peixoto - Director, Connection Technology, Oracle
Raymond Cappola - Sr Director, Systems Proactive Support Delivery, Oracle

CON5152 - Engineered for Redundancy: How Engineered Systems Handle Hardware Failures
Andy Colvin, Principal Consultant , Enkitec

Customer References

"One of the best parts about the serviceability from Oracle Support is Oracle Auto Service Request. Auto Service Request has simplified and streamlined how we work in as much as we no longer have to self diagnose. A lot of specific hardware faults are now diagnosed for us at a much deeper level than we can necessarily look at ourselves." 
Jake Carroll - Information Technology Manager The Queensland Brain Institute, The University of Queensland, Australia