Oracle Auto Service Request (ASR) is a feature of your Oracle or Sun hardware warranty and Oracle Premier Support for Systems. ASR resolves problems faster by automatically opening service requests for Oracle's qualified server, storage, Exadata and Exalogic systems when specific hardware faults occur.
Oracle Auto Service Request is integrated with My Oracle Support. You must use My Oracle Support to activate your ASR Assets.
Your My Oracle Support account must have the administrator privilege for the Support Identifiers (SI) associated with your ASR assets. To see a list of administrators for your Support Identifier: click More -> Settings -> Account and Privileges and then click the Support Identifier. If you need administrator permissions, you can email the listed administrator to request access.