MICROS Support

 
 

Welcome to Oracle Support. We are pleased to announce the transition of support for Oracle’s MICROS products to Oracle’s support portal, My Oracle Support (MOS), for customers and dealers.


Region or Business Transition Date
North America (United States and Canada) Retail: September 28, 2015
Hospitality: October 5, 2015
Europe, Middle East, Africa (EMEA) Retail: November 16, 2015
Hospitality: March 14, 2016
Japan and Asia Pacific (JAPAC) Retail: April 25, 2016
Hospitality: May 23, 2016
Latin America (LAD) Retail: June 6, 2016
Hospitality: July 11, 2016
Cruise (Global) September 26, 2016

You can continue to use the MICROS Support phone numbers to call Oracle MICROS Support even after the move to MOS.

Cruise customers should continue to use the same support channels you have been using, whether it is online or through your customer representative until the move to MOS. The Support email address remains the same.

 
 

Support Requests

United States and Canada: Hospitality and Retail

Support Portal My Oracle Support
Support Phone Numbers Canada
All Products: 1.800.905-2316 or 1.866.279.7776

United States
All Products: 1.800.937.2211
Retail: 1.800.888.6812 or 1.440.498.4831
US Gift Card Support: 1.866.451.6910
Kitchen Collection Gift Card: 1.800.983.4180
Support Sales micros_rts_support_ww_grp@oracle.com

Europe, Middle East, and Africa (EMEA): Hospitality and Retail

Support Portal My Oracle Support
Support Phone Numbers

If a phone number is not listed for your country, please select one of these phone numbers.
Austria
Hospitality: +43 1 61099 2529
Retail: dStore: +43 7229 78672 9810
XStore: +43 7229 78672 9840

Belgium
Hospitality: +32 9382 7155
Retail: +32 9382 7155

Denmark
Hospitality: +45 32 71 93 93
Retail: +45-44-80-86-50

Finland
Hospitality: +358 (0)303 9101
Retail: +358 (0)303 9101

France
Hospitality: +33 826 30 80 00
Retail: +33 826 30 80 00

Germany
Hospitality: +49 2131 137 030
Retail: +49 3049 901 499

Hungary
Hospitality: +36 12379000
Retail: +36 12379000

Ireland
Hospitality: +353 91 747 900
Retail: +353 91 747 900

Israel
Hospitality: +972 3 9299840
Retail: +972 3 9299840

Italy
Hospitality: +39 02 91671 500
Retail: Stores2: +39 0291671624
XStore: +39 0291671621

Netherlands
Retail: +31 30 6627 500

Norway
Hospitality: +47 22801400
Retail: +47 22801400

Poland
Hospitality: +48 2253247 40
Retail: +48 2253247 40

Portugal
Hospitality: +351 218 621 020
Retail: +351 218 621 020

Spain
Hospitality: +34 902 10 72 36
Retail: +34 902 10 72 36

Sweden
Hospitality: +46 8629 19 00
Retail: +46 8722 33 98

Switzerland
Hospitality: +41-56-556-6590
Retail: +41-56-556-6590

United Kingdom
Hospitality: +44 1753 871 400
Retail: +44 1753 871 400
Support Sales MICROS EMEA Support Renewal Contacts

Japan and Asia Pacific (JAPAC): Hospitality and Retail

Support Portal My Oracle Support
Support Phone Numbers Australia
+61294851300

Bangladesh
+6565012212

Bhutan
+6565012212

China
+8641184656475 (Retail only)

Guam
+16716484357

Hong Kong
+85236557480

India
+0008001009381

Indonesia
+62 21 2555 2125

Japan
Hospitality: +81363022405
Retail: +81363022407

Laos
+6626968080

Korea
+82221948700

Macau
+0800552

Malaysia
+60321166300

Maldives
+9603339666

Nepal
+6565012212

New Zealand
+6495262076

Philippines
+6329093999

Singapore
+6565012345

Sri Lanka
+94112424172

Taiwan
+00801855988

Thailand
+6626968080

Vietnam
+84835211880
Support Sales MICROS JAPAC Support Renewal Contacts

Latin America (LAD): Hospitality and Retail

Support Portal My Oracle Support
Support Phone Number Argentina
+54 115 299 7777

Brazil
0800 770 1017
0800 770 3503
+55 115 189 7344

Chile
+56 22 213 4040

Colombia
+57 1 611 8570

Costa Rica
+506 2205 5699

Mexico
+52 81 8288 6080 (Retail)
01 800 364 2767
01 800 343 3546

Panama
001 855 427 8081

Peru
+51 1 615 1455

Puerto Rico
+1 787 522 3068

Uruguay
000 411 003 3027
Support Sales micros-support-renewals-lad_grp@oracle.com

Cruise: Global Support

Support Email support@fcruise.com
Support Telephone Global: +49 40 39900 163
 
 
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