Contracts

Oracle Cloud Services

The following items are referenced in your Oracle Cloud Ordering Document and are available here for easy access. Past and current service descriptions are available.

All Oracle Cloud services ordered prior to December 1, 2012, will be governed by the then-existing agreement referenced in your order. Effective December 1, 2012, all new ordering documents for Oracle Cloud services will reference the Oracle Cloud Services Agreement as the governing master agreement.

	ONLINE ORACLE CLOUD SERVICES AGREEMENTS
	Online Cloud Services Agreement - US Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Australia Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Belgium Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Canada Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Caribbean Version (PDF) Oracle SaaS-Online Cloud Services Agreement - China Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Czech Republic Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Denmark Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Finland Version (PDF) Oracle SaaS-Online Cloud Services Agreement - France Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Hong Kong Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Indonesia Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Ireland Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Italy Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Japan Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Korean Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Luxembourg Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Malaysia Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Netherlands Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Norway Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Pakistan Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Philippines Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Portugal Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Russia Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Singapore Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Spain Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Sweden Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Switzerland Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Taiwan Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Thailand Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Turkey Version (PDF) Oracle SaaS-Online Cloud Services Agreement - UK Version (PDF) Oracle SaaS-Online Cloud Services Agreement - Vietnam Version (PDF)

	ORACLE PROGRAM DOCUMENTATION
	Oracle Program Documentation

	ORACLE CLOUD HOSTING AND DELIVERY POLICIES
	Oracle Cloud-SaaS Hosting and Delivery Policies (PDF) Oracle Cloud-SaaS Enterprise Hosting and Delivery Policies (PDF) Oracle Cloud for Industry Hosting and Delivery Policies (PDF)

	ORACLE CLOUD IaaS HOSTING AND DELIVERY POLICIES AND SERVICE DESCRIPTIONS
	Oracle Infrastructure as a Service Service Descriptions (PDF) Oracle IaaS Hosting and Delivery Policies (PDF)

	ORACLE CLEAR TRIAL SERVICE LEVEL AGREEMENT AND SERVICE DESCRIPTIONS
	Oracle Clear Trial Service Level Agreement (PDF) Oracle ClearTrial Service Descriptions and Metrics (PDF)

	DATA PROCESSING SERVICE AGREEMENT
	Data Processing Agreement (PDF)

	ORACLE ELOQUA AGREEMENTS AND SERVICE DESCRIPTIONS
	Oracle Eloqua Platform Application Acceptable Use Policy (AUP) (PDF) Oracle's End User Terms of Service for the Eloqua Platform Application (PDF)

	ORACLE FUSION CLOUD SERVICE DESCRIPTIONS
	Oracle Fusion Cloud Services Services Descriptions (PDF)

	ORACLE HEALTH SCIENCES SERVICE DESCRIPTIONS
	OutcomeLogix Service Descriptions (PDF) IRT On Demand Services Description (PDF) InForm Phase One Express Service Descriptions (PDF) InForm On Demand Single Trial Services Description (PDF) InForm On Demand Enterprise Services Description (PDF)

	ORACLE PLATFORM AS A SERVICE SERVICE DESCRIPTIONS
	Oracle Platform as a Service Service Descriptions (PDF)

ORACLE RIGHTNOW CLOUD SERVICES AGREEMENT AND SERVICE DESCRIPTIONS

See all RightNow Services Descriptions

	ORACLE SOCIAL RELATIONSHIP MANAGEMENT SERVICE DESCRIPTIONS
	Oracle Social Marketing Professional/Consulting Service Descriptions (PDF) Oracle Social Relationship Management Metrics and Service Descriptions (PDF) Oracle Social Engagement and Monitoring Professional/Consulting Services Descriptions (PDF)

	ORACLE TALEO SUBSCRIPTION AGREEMENT AND SERVICE DESCRIPTIONS
	Taleo Business Edition Agreement - US (PDF) Taleo Business Edition Agreement - UK (PDF) Oracle Taleo Professional Services Descriptions (PDF) Oracle Taleo Service Descriptions and Metrics (PDF)