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Oracle Acquisitions
MICROS Systems Support

Support for MICROS Systems Products


Welcome to Oracle Support. We are pleased to announce the transition of support for Oracle’s MICROS products to Oracle’s support portal, My Oracle Support (MOS), for customers and dealers.

  • Region or Business

    Transition Date

  • North America (United States and Canada)

    Retail: September 28, 2015
    Hospitality: October 5, 2015

  • Europe, Middle East, Africa (EMEA)

    Retail: November 16, 2015
    Hospitality: March 14, 2016

  • Japan and Asia Pacific (JAPAC)

    Retail: April 25, 2016
    Hospitality: May 23, 2016

  • Latin America (LAD)

    Retail: June 6, 2016
    Hospitality: July 11, 2016

  • Cruise (Global)

    September 26, 2016

You can continue to use the MICROS Support phone numbers to call Oracle MICROS Support even after the move to MOS.

Customers in Africa (including Isle of Man, Tunisia, and Morocco) who were directly supported by MICROS, not a MICROS dealer, have not yet moved to My Oracle Support. Please continue to call or send email to MICROS Support just as you did with MICROS.

Support Requests

United States and Canada: Hospitality and Retail

Europe, Middle East, and Africa (EMEA): Hospitality and Retail

Japan and Asia Pacific (JAPAC): Hospitality and Retail

Latin America (LAD): Hospitality and Retail

Cruise: Global Support


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