Cruise Ship Management and Cruise Software

Passengers embark on cruises seeking memorable moments throughout their journey. Make them a reality by equipping your crew with mobile, user-friendly solutions—designed to deliver service that makes every guest feel special.

Get a look at the solution used by 9 of the top 10 cruise lines.

Comprehensive cruise ship management

Comprehensive cruise ship management for staff and guest data

Oracle Hospitality Cruise Shipboard Property Management is a central database containing all guest and crew information, enabling cruise operators to handle individual guests, groups, ship's crew, staff, and temporary visitors.

Manage data effectively

  • Complete guest, crew, visitor, and group handling
  • Fast check-in with offline functionality
  • Comprehensive safety and security systems
  • Central cashless accounting with invoicing, credit card handling, and gift-card functionality
  • Guest survey and comment card scanning and processing
  • Package plan, shore excursion, and onboard event ticket handling
  • Spa administration and casino integration

Enhance and Measure your Cruise Ship Performance

Oracle Hospitality Cruise Fleet Management provides comprehensive information on fleet performance. Onboard transactions are logged in real-time and data is automatically transferred to shoreside operations. Fleet Management System provides cruise operator headquarters with comprehensive, detailed, and near real-time information on hospitality KPIs across the fleet.

Powerful Cruise Management

  • Complete fleet-wide transaction and passenger activity monitoring
  • Consolidated, accurate, and automatic data transfer to headquarters
  • Guest data linked to reservation system
  • Comprehensive, multidimensional, cruise-fleet revenue analysis
  • Scope to fine-tune cruise schedules and maximize revenue generation
  • Real-time tracking of profit and loss performance at the head office

SilverWhere for cruise

  • Seamless integration to Shipboard Property Management System (SPMS)
  • Traditional, reservation, and group dining all with dining waitlist handling
  • Inventory management
  • Special request management for allergies, special needs, and amenities
  • Loyalty and status integration
  • Shoreside-shipside synchronization
  • Passenger booking interfaces (cruise website, onboard app, TV)

Maximize hotel food and beverage point of sale

Empower the entire food and beverage team, including hosts, waitstaff, and management crew, to operate across various restaurant formats within the hotel, from fine dining to casual eateries. Simphony Cloud solutions can be tailored for small boutique hotels and large chains alike.

Deliver a modern, mobile guest experience

Increase guest engagement with mobile POS functionality. Our mobile solution accommodates how guests want to engage today and gives them the freedom to use self-ordering operations and convenient payment methods.

Mobile Hotel POS analytics

Stay up to date with real-time, actionable data, alerting, and reporting, allowing operators to evaluate performance, measure success against forecasts, and make critical decisions in real time from any location.

Other Simphony Cloud benefits for cruise:

  • Seamless integration to Shipboard Property Management System (SPMS)
  • Central enterprise management configuration from shoreside
  • Central cloud reporting, analytics, and business intelligence
  • REST APIs for master data management, reporting, and inventory integrations
  • Cloud and property-level transaction API endpoints
  • Digital production management (kitchen display solution)
  • Oracle-engineered POS workstations and mobile POS that work offline and support barcodes for retail items

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