At its core, the employee experience is the culmination of every interaction and touchpoint the employee experiences at a particular company. It’s also an orchestrated set of experiences and considerations the organization develops to improve their employees’ work and home lives, as well as their overall productivity. The employee experience is influenced by every interaction your employees have with your business, beginning with your offer letter and ending on their last day at work. Company culture and interpersonal interactions with colleagues, superiors, and customers factor into the employee experience.
An employee experience platform encompasses the processes and activities related to an employees’ job—onboarding, ongoing performance management, benefits and compensation, job training, and workplace environment. It also includes the tools, technology, and communication systems your employees use for their jobs.
A complete employee experience platform guides employees through professional and personal activities, delivers responsive HR service support, streamlines communication across the organization, strengthens manager-employee relationships, and connects employees with their peers.
Digital assistants and chatbots are performing a crucial function in employee experience platforms as a way for organizations to connect with their employees. These AI-enabled tools conveniently provide information and services that meet individual employee needs in a personalized, engaging, and conversational way.