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The Oracle Playbook for Operational Excellence

Every organization is racing to put AI to work. We know the promise of AI is real and the stakes are higher than ever. But because of all the opportunities AI provides, it may seem challenging to know where to begin or how to manage the AI journey. Our unified, AI-native technology stack—spanning Oracle Cloud Infrastructure (OCI), Oracle AI Database, and Oracle Fusion Applications—is transforming the way we run our business. And our broad adoption of AI across our operations helps us provide better experiences for our customers, partners, employees, and candidates.

We’ve captured the secrets to our success in the Oracle AI Playbook for Operational Excellence to help you achieve similar outcomes, including spending less time on administrative tasks, gaining new operational insights, and delivering better experiences to customers, employees, and partners.

Operational Excellence playbook

Driving enterprise success with Oracle AI

The Oracle AI Playbook for Operational Excellence describes our framework for focusing on people, processes, data, and systems in AI adoption and implementation. Learn how you can:

  • Align and organize around common goals and build a culture of innovation
  • Streamline business operations and empower customers and employees
  • Centralize applications and continuously innovate with new AI capabilities

Achieving more with less

We’re leveraging more than 150 embedded Fusion AI features alongside Oracle Cloud Infrastructure (OCI) AI Services and Oracle AI Database.


  • Saving teams thousands of hours annually, boosting productivity and lowering costs

  • Expediting business cycles while improving decision-making and enhancing agility

  • Reinforcing risk management and governance

  • Driving higher growth and improved margins, positioning our business for sustained competitiveness and long-term shareholder value

“The Oracle AI Playbook for Operational Excellence details the secrets to the strategy that has enabled us to move faster and smarter, quickly adapt in the face of the unexpected, and continuously innovate.”

Doug Kehring, Principal Financial Officer, Oracle

Our framework for success

We relentlessly focus on people, processes, data, and systems to achieve more with less.

  • People

    Leadership defines the vision and urgency for AI adoption, and every employee aligns with that vision, alongside our commitment to driving customer success and continuously improving and innovating. We also organize for success with global process and data owners and global solution owners who are responsible for creating best-in-class processes globally leveraging automation and AI.

  • Processes

    We regularly review our end-to-end business operations, which underlie the experiences we deliver to our customers, employees, partners, and candidates. Reimagined processes streamline operations, empower people to focus on higher-value work, and delight stakeholders with faster, more successful outcomes.

  • Data

    Data is at the heart of how we run Oracle and the solutions we deliver to customers. Our unified data model provides consistency and accuracy across our operations. By running our enterprise data on a shared model in Oracle Fusion Cloud Applications and Oracle AI Database, we have a single source of truth for our business operations. Additionally, prioritizing data governance and accountability allows us to innovate with AI responsibly.

  • Systems

    We use Oracle Cloud Infrastructure, Oracle AI Database, and Oracle Cloud Applications to power our business and help us achieve our goals. Our approach includes centralizing our applications, deploying solutions out of the box—without customization, using built-in best practices—and continuously innovating with the new features and AI capabilities released every 90 days.

How can we help you succeed? Speak to an Oracle subject matter expert today.