Retail Omnichannel and Stores

Oracle Retail Xstore Point of Service enables seamless transactions

Create connected interactions

Place robust retail point-of-service functionality in the hands of your store associates. Mobile-enabled options deliver shopping experiences customers expect with inventory visibility, customer intelligence, and seamless transactions.

Empower associates

Maximize the productivity of your sales associates by putting the right tools in their hands. More than ever, your store associates play a vital role—many roles in some cases. Their performance can determine whether a customer develops a lifelong loyalty with you or whether they turn their back on the store for good.

Gain actionable insight

The power of Oracle Retail Xstore Point of Service extends to the store manager, where it supports bank deposits, labor scheduling, timekeeping, and reporting. Managers can also empower associates with the use of store messaging, tasks, and sales goals. Ultimately, managers spend less time on administrative tasks, allowing them to focus on motivating your associates and assisting customers.

Flexible framework

Leverage the power of advanced network technologies and integrate all field operations into a single, powerful, empowered retail organization. Xstore Point of Service allows you to select from a variety of databases, operating systems, and hardware platforms to support your business.

Oracle Retail Customer Engagement helps build customer loyalty

Informed decision-making

Gain the tools and the strategic insights you need to focus marketing investments on high-potential customer segments and better inform decision-making in the crucial areas of merchandising and operations.

Oracle Retail Customer Engagement is a suite of integrated cloud services designed to drive incremental revenue and profitability for your retail enterprise. The modules in the suite empower you to build customer loyalty, increase average spending, and drive repeat purchases.

Oracle Retail Customer Management and Segmentation (PDF)

Break down data silos in your organization. Leverage a set of powerful segmentation tools designed to help you explore data, glean strategic insights, and exploit areas of opportunity. Segment management provides predefined segment templates that tap into the wealth of customer data and help to quickly identify customer groups that drive profitability for your business.

Oracle Retail Gift Cards (PDF)

Respond quickly to promotional opportunities with a gift card that has flexibility, scalability, and reliability. A secure back-office account management interface enables you to gain access to card and account details for balance inquiries, manual point adjustments, card merge/replacements, and other important functions. All of this can seamlessly integrate into your website to enable customer self-service for added convenience and stickiness for the site.

Oracle Retail Campaign and Deal Management (PDF)

Turn insights into action to accelerate growth in revenue and profitability. Relevancy drives response and engagement with marketing and promotional communications. Harness valuable data to personalize interactions and increase response rates. The ability to place the right offer at the right time to the right audience elevates customer satisfaction and maximizes the return on marketing investment.

Oracle Retail Loyalty and Awards (PDF)

Identify, reward, and retain shoppers with a loyalty program focused on customer retention and acquisition. Whether your loyalty strategy is based on direct awards or special recognition driven by membership levels, the platform has the features to operate the program best suited to your specific requirements.

Oracle Retail Promotion Engine (PDF)

Build customer loyalty, increase average spending, and drive repeat purchases. Focus investments on high-potential customer segments and better inform decision-making in key aspects of merchandising and operations. The solution automatically validates promotions every time an item is added to a customer cart or at the end of a transaction.

Oracle Retail Order Management System enables smarter fulfillment

Gain real-time visibility across the transaction life

Monitor and answer questions on the lifecycle of the order for a customer at any given time with a comprehensive set of functionalities. The solution can easily integrate across all points of service, including retail locations, the web, catalogs, contact centers, kiosks, and mobile devices.

Empower associates with customer appeasement capabilities

Deliver convenient shopping experiences and enhanced services that delight customers, drive revenue growth, and strengthen customer loyalty. You can develop a consistent customer experience across all channels by providing back-order notifications, returns, exchanges, gift-giving options, and real-time service.

Integrated service options

Focus on identifying, attracting, and retaining the most profitable and valuable customers by providing outstanding service. With the Oracle Retail Order Management System you can leverage customer information more effectively throughout the transaction and as part of marketing, merchandising, and customer service efforts. Easily access and adjust the order and quickly communicate the new order information to customers while keeping operations running efficiently.

Oracle Retail Order Broker delivers real-time inventory status

Intelligent, flexible fulfillment

Access real-time inventory information to complete transactions on demand through alternative fulfillment methods, such as shipping directly from another warehouse or store or scheduling a store pickup.

Empower store associates with endless aisle

Perform omnichannel transactions within your current store environments without making significant modifications to your POS application. This is accomplished by providing store associates with a simple, intuitive user interface for omnichannel transactions. The user interface will alert the store to new orders as well as the status of orders to be managed. The store can view order detail information, perform status updates, print picking slips, and see messages.

Minimize cost, reduce risk

Gain flexibility to drop-ship an order to a customer directly from the supplier, instead of from your current inventory. Once a drop-ship order is placed, the application automatically sends the order and customer information to the supplier for delivery. Drop-ship ordering gives you the opportunity to sell additional products without the cost and risks of maintaining the inventory.

Reserve and respect inventory availability

Prioritize inventory to serve various channels with visibility into real-time availability directly from distribution centers and store systems. Order Broker lets orders be delivered to fulfilling locations immediately upon placement, and you receive status updates such as order rejections, cancellations, and shipment notifications. No time is lost fulfilling orders and servicing customers with this extended visibility.

Oracle Retail Store Inventory Operations ensures accurate inventory

Enterprisewide visibility to stores’ inventory position

Connect in real time to third-party solutions and technologies that update inventory such as RFID, fresh item management solutions, or electronic shelves. These prebuilt integrations and open connection points eliminate the need for nightly batch processing and delays in sharing of real-time inventory availability. With real-time access to store inventory data across the organization, business decisions are based on accurate, real-time information.

Optimize store associate operations to support accurate inventory

Drive efficiency and automation for your associates both on the shop floor as well as in the backroom. Provide a simple, predictable, and repeatable set of processes for managing discrete real-time perpetual inventory.

Support in-store associate mobility and flexibility

Provide a mobile workflow and access to the store associate to execute all inventory-related processes throughout the shop floor and backroom. Intuitive dashboards provide store management the tools to monitor and correct inventory events in real time.

CX Commerce drives conversions and loyalty

Boost sales with personalized, omnichannel ecommerce

Enrich your customers’ digital shopping experience with a unified ecommerce solution that leverages data from your CRM and back-office systems. Oracle B2C Commerce drives conversions and loyalty whenever and wherever your shoppers want to engage with your brand.

Increase IT agility

Easy-to-use drag-and-drop tools enable you to curate and personalize your shoppers’ omnichannel ecommerce experiences.

Lower total cost of ownership

Use interactive dashboards and data visualizations—that take real-time insights from every customer engagement—for greater visibility into your shoppers’ wants and needs.

Convert more shoppers

Connect every aspect of ecommerce to deliver personalized experiences that engage customers across all buying cycles at the right moment on the right channel.

Unify channel strategies

Connect shopper and company data with a seamless dataflow between your contact center, marketplace, and in-store POS applications.

Oracle Retail Payment Cloud Service

Payment processing for retail stores

Payment processing from Oracle just got better. Oracle Retail Xstore Point of Service is now offered with our payment acceptance solution. Oracle Retail Payment Cloud Service provides a fixed rate and competitive pricing model that enables retailers to anticipate exactly how much they’ll pay for each transaction—regardless of the payment method. There are no additional service or convenience fees or monthly minimums.

The service runs on Oracle Cloud Infrastructure (OCI), so it has high security standards, end-to-end encryption, and compliance with the Payment Card Industry Data Security Standard (PCI DSS). When integrated with Oracle Retail Xstore Point of Service and Oracle MICROS hardware, the service provides retailers with a complete platform from payment acceptance through processing.

Why make Oracle your payment processor?

Contactless payments
Let customers pay how they choose: debit or credit card, Apple Pay, Samsung Pay, or Google Pay.

No hidden service fees
Unlike with other merchants or payment processors, Oracle Retail Payment Cloud Service fees are fixed, with no hidden service or convenience fees.

Month-to-month terms
We earn your business monthly by offering flexible terms and no annual contract.

One support team
With Xstore Point of Service and Oracle as your payment processor, you have a single support team 24/7/365.

Secure and reliable
Oracle Retail Payment Cloud Service is secure, routes transactions through end-to-end encryption, and is PCI DSS-compliant.