Pintulac launches virtual training for employees with Oracle Cloud HCM
The hardware store chain gains a unified solution for human resources while giving employees access to dynamic content to strengthen their skills.
“With the implementation of Oracle Cloud HCM, we can train our employees using virtual sessions with dynamic content to strengthen their customer service skills and thus fulfill our mission to provide more agile and knowledgeable services.”
Business challenges
Founded in 1984, Pintulac is a home improvement chain based in Ecuador. It offers a range of products including paints, hardware, machinery, and tools. It employs roughly 800 staff in 61 stores across 16 cities in the country.
As a multichannel retailer with operations both online and in-store, the company needed to find a better system for keeping employees updated on the latest products, processes, and prices. In addition, Pintulac wanted to give employees more training options to sharpen their customer service skills.
In addition, the company sought a product that would help it select employee profiles according to the needs of each position and include traceability to develop a career plan for each staffer. It also wanted the ability to train its sales force from anywhere, at any time.
We chose Oracle Cloud HCM because it is a comprehensive platform that allows us to manage various company needs, such as selection processes and staff training, among others.
Why Pintulac chose Oracle
Pintulac selected Oracle Fusion Cloud Human Capital Management (HCM) based on the software’s compatibility with the company’s existing enterprise resource planning software, Oracle’s JD Edwards EnterpriseOne.
In addition, Oracle Cloud HCM’s functionality met all of the company’s requirements for its employee learning platform, which needed to be more flexible in order to provide training to all employees, no matter where they were located.
Results
Since the implementation of Oracle Cloud HCM, Pintulac's Human Talent team optimized its internal processes to keep employee operations running smoothly. The company now trains its 800-plus employees through virtual, flexible, and independently paced sessions, adjusted to their own time and availability. It also boosted the customer service skills of Pintulac’s sales force. In addition, Oracle Cloud HCM allows employees to track their career development with specific goals. The company’s improved learning platform made it better equipped to fulfill its mission of expanding the business by focusing 100% on customers.
Partners
The implementation of Oracle Cloud HCM was performed by Pintulac and Oracle, with the help of Sywork. The process was successful thanks to the collaboration among the teams and Oracle’s continuous support.
About the customer
Pintulac is an Ecuadorian home improvement chain that offers a vast portfolio of paints, coatings, hardware, chemicals, machinery and tools.