IDC Spotlight: How AI Is Reshaping the Bank of the Future

As AI moves from experimentation into production, financial institutions face a new challenge: turning AI innovation into business value without compromising trust, security, or control. This IDC Spotlight, sponsored by Oracle, explores how banks can combine trusted data, governed AI, resilient infrastructure, and human oversight to improve customer experiences, increase workforce productivity, strengthen risk management, and modernize operations.

Read the paper to learn:

• Why trusted, AI-ready data and consistent governance are becoming more important than access to AI technology itself
• How embedding AI directly into banking applications and workflows can improve customer experiences and employee productivity
• Why human oversight, explainability, and auditability are critical as banks expand their use of agentic AI
• How AI can help strengthen fraud detection, financial crime investigations, and risk management
• Why resilient, interoperable infrastructure is essential for moving AI from isolated pilots into enterprise production