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You've made a significant investment in Oracle systems. Our mission is to help you get the most out of that investment. With Premier Support for Systems, you can expect the highest level of fully integrated support for your Oracle servers and storage systems.
You get one-stop, 24/7 technical support from Oracle experts, including onsite hardware service within two hours. This service includes OEM parts and remote diagnostics through Oracle Auto Service Request.
You'll receive updates for all covered system software—Oracle Solaris, Oracle Linux, Oracle VM (virtual machine), and integrated software such as firmware. Your coverage also includes product support news and ongoing software and firmware performance improvements.
Your critical systems are protected with security alerts and updates delivered in regularly scheduled Oracle critical patch updates, as well as Oracle Software Security Assurance for every phase of the product life cycle.
Simple, predictable, and flexible, Oracle’s Lifetime Support Policy puts you in control of your upgrade strategy.
Oracle's support portal gives you access to our knowledge, community, and proven best practices. Search our extensive knowledgebase with more than 1 million resolutions. Leverage powerful proactive support tools including patch configuration recommendations.
Get more details on Premier Support for Systems.
Disruptions in IT systems availability can seriously impact your business. When you choose the performance and scalability of Oracle Engineered Systems, you also gain access to enhanced support for high availability and performance—Oracle Platinum Services—at no additional cost on certified configurations.
Customers with Platinum Services certified configurations can access the enhanced support of Oracle Platinum Services under their existing Oracle Premier Support agreement.
Maximize availability and performance
Reduce IT resource requirements
"Oracle Platinum Services is clearly a differentiator. Oracle understands the database and the interactions down to the storage layer. Oracle Exadata is pre-engineered to work together and Oracle Platinum Services builds on that with insight not offered by another vendor. Oracle Platinum Services completes the offering."
—Roland Schiller, Architect, Swiss Re
Enabled through our two-way monitoring gateway that is backed by our patented technology, Oracle’s remote fault monitoring helps improve both security and reliability compared to traditional remote connections.
Five-minute fault notification. Fifteen-minute restoration or escalation to development. Thirty-minute joint debugging with development.
We work collaboratively with you to assess, analyze, plan, and deploy updates and patches to mitigate risks and complications.
Hennepin County eliminates unplanned outages with Oracle Platinum Services’ unique proactive approach to monitoring and coordinated patching.