Crédito Maestro boosts efficiency by up to 85%, processing 1,300 transactions per minute with OCI as part of its digital transformation project with Oracle
The performance and capacity of Oracle’s cloud solution enabled the company to increase its workforce productivity by 50%.
“With our migration to Oracle’s solution, we have significantly improved the customer experience and made technological innovation easier, positioning ourselves as a company that is more flexible and responsive to market needs. The ability to scale and adapt quickly ensures that Crédito Maestro remains a relevant and competitive player in the financial sector.”
Business Challenges
Crédito Maestro is a financial institution specializing in payroll loans for public pensioners in Mexico, providing stability and peace of mind to hundreds of thousands of families. The company has become a trusted ally in helping people achieve their life goals, as noted by Gerardo Fernández Mena, CEO of Crédito Maestro.
Crédito Maestro operates nationwide with around 50 physical branches and mobile units, as well as a contact center that facilitates loan transactions through its website, WhatsApp, and telemarketing. Throughout its history, the company has granted nearly one million loans, currently serving approximately 150,000 active customers and processing between 5,000 and 7,000 loan applications per month.
Over its 22 years of operations, Crédito Maestro has continuously evolved, adopting innovations and advancing its processes to deliver financial solutions tailored to customers’ needs. However, these changes required a complete restructuring of its business and technology architecture, as several platforms had gone more than a decade without modernization.
Faced with this scenario, Crédito Maestro recognized the need to make critical decisions for its digital transformation, enabling the company to adapt to new operating models and the rapidly changing demands of the financial market. This led to the search for a flexible and robust technology partner that could help the company thrive in a highly dynamic environment.
Oracle stood out for its ability to deliver customized, efficient solutions, coupled with continuous consulting and support.
Why Crédito Maestro chose Oracle
Crédito Maestro’s prior experience with Oracle solutions made Oracle the natural technological choice. Another decisive factor was the performance and reliability of Oracle Cloud Infrastructure compared to other emerging providers considered during the evaluation process.
Results
Crédito Maestro has undergone a remarkable transformation since migrating to Oracle Cloud Infrastructure (OCI), achieving measurable improvements across multiple areas of the organization. The migration proved to be a strategic business decision that enhanced efficiency, security, and cost management.
Among the most notable outcomes—led by CEO Gerardo Fernández Mena—was the reduction of infrastructure expenses, which decreased by 18% within the first three months of adopting the Oracle Cloud solution. OCI enabled Crédito Maestro to optimize costs while improving operational efficiency and system security, providing a cutting-edge infrastructure that strengthens its position in the financial services market.
The implementation of OCI, conducted with the support of an Oracle partner, presented several challenges, including the migration from outdated systems and the adoption of new technologies. The IT team faced a steep learning curve to master the new tools and procedures.
Oracle’s ongoing support was crucial throughout the process, providing consulting and training to ensure a smooth integration. The close collaboration between Oracle and Crédito Maestro teams helped overcome technical and organizational obstacles, leading to a successful migration.
The implementation not only modernized Crédito Maestro’s technological infrastructure but also transformed how the company operates and manages its IT resources, driving greater innovation and agility across the business.
About the customer
Crédito Maestro is a financial institution dedicated to providing credit, financing, and personal loan solutions. Its mission is to contribute to the well-being and economic stability of its clients, becoming a constant and reliable source of financial support. The company specializes in serving employees, pensioners, and retirees in the education, healthcare, and public sectors across Mexico.