죄송합니다. 검색 내용과 일치하는 항목을 찾지 못했습니다.

원하시는 정보를 찾는 데 도움이 되도록 다음을 시도해 보십시오.

  • 검색에 사용하신 키워드의 철자가 올바른지 확인하십시오.
  • 입력한 키워드에 동의어를 사용하십시오. 예를 들어 “소프트웨어” 대신 “애플리케이션”을 사용해 보십시오.
  • 새로운 검색을 시작하십시오.

Oracle Customer Success


We guide your journey with intuitive digital tools and content to help you drive user adoption and maximize the value of your Oracle investment.

climbing the summit

Upcoming webinars

Live events for onboarding and getting the most from your Oracle Cloud Applications.

North America
Join us for events hosted by North America subject matter experts.
Europe, Middle East, Africa
Join us for events hosted by EMEA subject matter experts.
Latin America
Join us for events hosted by LAD subject matter experts.
Asian Pacific, Japan
Join us for events hosted by JAPAC subject matter experts.

Resources for your cloud journey

From onboarding to value realization, no matter where you are on your journey, Oracle has the tools to equip you for success.

Onboarding and Planning Essentials

Access on-demand learning for onboarding, implementation, go-live, and adoption of Oracle Cloud applications.

Cloud Customer Connect

Join Oracle’s premier online cloud community designed to promote peer-to-peer collaboration, share best practices, and more.

Webinar replays

Watch replays of Oracle Customer Success ConnectX webinars that highlight best practices for onboarding, implementation, and adoption.

Oracle MyLearn

Find the training you want—fast. Get course recommendations that best match your learning goals. Easily track your progress.

My Oracle Support

Get 24/7 access to online support, search the knowledge base, manage service requests, engage in support communities, and more.

Oracle Cloud documentation

Access the vast library of Oracle Cloud Applications documentation.

February 24, 2021

Is There a Fast Path to Success?

Erin Avery and Peter Armaly

When he’s had to help someone understand, in lay terms, what Customer Success is meant to do, our boss is fond of replying this way.

“The CSM role is kind of like a nutritionist and personal trainer rolled into one. To achieve a certain level of fitness, say the development of 6 pack abs (or a lowered cost of talent acquisition through the use of software) the customer needs to eat their kale and do their crunches. The CSM is there to coach and guide them, not to eat their kale or get down on the floor and sweat on their behalf.”

Featured Blogs

View all