Oracle Customer Success
We guide your journey with intuitive digital tools and content to help you drive user adoption and maximize the value of your Oracle investment.
Upcoming webinars
Live events for onboarding and getting the most from your Oracle Cloud Applications.
Resources for your cloud journey
From onboarding to value realization, no matter where you are on your journey, Oracle has the tools to equip you for success.
Onboarding and Planning Essentials
Access on-demand learning for onboarding, implementation, go-live, and adoption of Oracle Cloud applications.
Cloud Customer Connect
Join Oracle’s premier online cloud community designed to promote peer-to-peer collaboration, share best practices, and more.
Webinar replays
Watch replays of Oracle Customer Success ConnectX webinars that highlight best practices for onboarding, implementation, and adoption.
Oracle MyLearn
Find the training you want—fast. Get course recommendations that best match your learning goals. Easily track your progress.
My Oracle Support
Get 24/7 access to online support, search the knowledge base, manage service requests, engage in support communities, and more.
Is There a Fast Path to Success?
Erin Avery and Peter ArmalyWhen he’s had to help someone understand, in lay terms, what Customer Success is meant to do, our boss is fond of replying this way.
“The CSM role is kind of like a nutritionist and personal trainer rolled into one. To achieve a certain level of fitness, say the development of 6 pack abs (or a lowered cost of talent acquisition through the use of software) the customer needs to eat their kale and do their crunches. The CSM is there to coach and guide them, not to eat their kale or get down on the floor and sweat on their behalf.”