Oracle’s worldwide, around-the-clock, cost-effective Linux support is offered in 145 countries for traditional, cloud-based, or virtual environments.
Our customers depend on the Oracle Linux operating system to run many of their most important IT systems. As part of our commitment to long term stable availability of our operating system, Oracle Linux Premier Support and Oracle Linux Basic Support for Oracle Linux program releases 5, 6, 7, 8, and 9 are available for ten years from the date a release of the Oracle Linux program becomes generally available. Support for Oracle Linux program may be extended for additional years with Oracle Linux Extended Support, followed by lifetime Sustaining Support. This is just part of Oracle’s unique Lifetime Support Policy that enables customers to move to new versions of software when they're ready. Refer to the Oracle Open Source Support Policies (PDF) and the Lifetime Support Policy: Coverage for Oracle Open Source Software (PDF) documents for details.
Premier Support |
Basic Support |
|
|---|---|---|
| 24x7 telephone and online support | Yes | Yes |
| Around-the-clock access to enhancements, updates, and errata | Yes | Yes |
| Oracle Enterprise Manager for Linux Management | Yes | Yes |
| Oracle Linux Manager | Yes | Yes |
| High availability with Oracle Clusterware | Yes | Yes |
| Comprehensive tracing with DTrace | Yes | Yes |
| Oracle Linux load balancer | Yes | Yes |
| Comprehensive indemnification | Yes | Yes |
| Oracle Container runtime for Docker | Yes | Yes |
| Oracle Linux Virtualization Manager | Yes | No |
| Zero-downtime patching with Ksplice | Yes | No |
| Oracle Linux Automation Manager/Engine | Yes | No |
| Oracle Cloud Native Environment: | Yes | No |
| includes Kubernetes, Kata Containers, and more | Yes | No |
| Gluster Storage for Oracle Linux | Yes | No |
| Oracle Linux software collections | Yes | No |
| Oracle Linux high availability services support (Corosync and Pacemaker) | Yes | No |
| Premier backports | Yes | No |
| Lifetime sustaining support | Yes | No |
Oracle Linux Premier Support is included at no additional charge with Oracle Premier Support for Systems or Oracle Cloud Infrastructure subscriptions.
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