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OCI Language

Oracle Cloud Infrastructure (OCI) Language is a new AI service for performing sophisticated text analysis at scale. With pre-trained models built in, developers don’t need machine learning expertise to build sentiment analysis, key-phrase extraction, text classification, named entity recognitions and more into their applications.

OCI Language features

Detect languages, names, places, quantities, and more

OCI Language identifies the language of your text from more than 75 languages. It also automatically recognizes at least 18 entity types including the names of people, locations, products, and organizations.

Analyze sentiment from subjective information

Analyze mood or tone of the text with APIs that help extract the sentiment of individual aspects in the text. OCI Language classifies results as positive, negative, and neutral sentiments with a confidence score.

Categorize documents and identify key phrases

Identify and classify textual content into more than 600 categories. Use state-of-the-art natural language processing to identify the most salient key phrases in your documents.

Purpose-built for security and privacy

OCI Language upholds customer privacy with language models that do not store any data for training, debugging, or other purposes. In addition, you can use OCI Language to identify any potential personally identifiable information (PII) to protect your own customer’s privacy.

Easy to deploy

OCI Language is a versatile service that can be called via REST APIs, seven different SDKs (including Python, C#, and Java), or the OCI command line. Developers can easily deploy a scalable language service without having data science or ML expertise.

OCI Language use cases

  • Customer feedback analytics

  • Understand sentiment, improve experience

    Explore how customers perceive your brand, extract sentiments about specific areas of interests, and identify your customers’ top frustrations to address them early on.

  • Learn what your customers are saying

    Track the topics most discussed in social media or in your support knowledge base and prioritize responses based on critical areas of interest.

  • Identify key players from customer feedback

    Extract named entities from your customer feedback to identify people, products, and organizations mentioned.

  • Enhance customer support

  • Identify cases that need escalation

    Identify frustrated customers in real time and let your most experienced agents help them.

  • Rapidly find similar support tickets

    Automatically extract key phrases from support tickets in order to find tickets that deal with similar issues or topics.

  • Find the right support agent language

    Automatically detect the language and route your support tickets to the agent that speaks it.

  • Customer privacy enforcement

  • Comply with data regulations

    Comply with regulations such as GDPR by identifying PII from your data so that you can redact it before publishing.

OCI Language pricing

Develop your OCI Language capabilities with up to 5,000 free transactions every month.

OCI Language Pricing

Number of transactions
Tier limit
5,000 transactions
Every 1,000 transactions after the first 5,000
per 1,000 transactions
May 6, 2021

Announcing Oracle Cloud Infrastructure Language for AI-powered text analysis

Shahid Reza, Director, Software Development

Oracle is announcing the general availability Oracle Cloud Infrastructure (OCI) Language, which allows customers to uncover insights in unstructured text using natural language processing (NLP). Developers can integrate pretrained NLP capabilities into applications, without needing data scientists to create customized models.

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Get started with OCI Language

Language AI Services

Learn more about Oracle Cloud Infrastructure Language and the exciting features that come with the service.