Concepto Móvil targets global expansion with Oracle ERP

Founded in 2009, Concepto Móvil is a Mexican technology company that provides business communication solutions for organizations of all sizes and industries, keeping them connected through mobile messaging anytime, anywhere.

With more than 100 employees, the company operates in the United States, Mexico, Colombia, Peru, and across Central America, and has formed alliances with major global technology players such as Meta, Google, Apple, and leading telecommunications carriers in each country where it operates.

Delivering personalized communication services that connect companies with their consumers is the core value proposition of Concepto Móvil and the foundation of its long-term growth strategy.

To stay true to this promise, the company faced the challenge of migrating its operations to a tool capable of supporting its business goals and keeping pace with the latest technological trends.

Born in an era of constant technological change, Concepto Móvil quickly adapted to market demands to remain one of the top choices in the communications industry. Oracle’s modernization and cloud-based ERP offering made the company’s digital migration straightforward and efficient.

The solution’s cloud deployment was a decisive factor, as Concepto Móvil needed a platform that could meet its operational requirements anytime and anywhere without compromising performance.

Because its portfolio contains information from thousands of clients, Concepto Móvil also required a secure, globally reliable system—a distinctive strength of Oracle ERP.

In addition to robust security, the scalability and flexibility of Oracle’s software addressed the organization’s need for a solution that could easily grow alongside its expanding global operations.

Following the ERP implementation, Concepto Móvil accelerated its billing processes, spending less effort on internal operations and dedicating more focus to innovation and service development for the coming years.

After implementing Oracle ERP, Concepto Móvil saw significant improvements in its operational workflows—particularly in billing, one of the most critical business areas.

By consolidating billing into a single system, the company gained full control over cash inflows and outflows, eliminating 100% of billing errors and ensuring consistency between expected and actual revenue figures.

The billing process time also dropped dramatically—from one week to just three days—increasing liquidity by accelerating processing through the use of customizable ERP templates.

Collections activities were shortened from three days to one, and the global accounts receivable cycle decreased from 45 days to 30, thanks to system automation.

The company also achieved 10–15% savings in physical server maintenance costs, in addition to reducing the need for round-the-clock IT staff to manage legacy systems.

On a qualitative level, having real-time billing data improved Concepto Móvil’s reputation with suppliers, creating smoother and more transparent interactions during payment cycles.

Access to up-to-date financial data from all offices—combined with the budget control module—allowed the finance team to collaborate with management on new investment plans and market expansion strategies.

The ERP implementation was carried out by Interem Interem, which configured the required tools, trained the company’s team, and advised on the most relevant modules for current operations.

The deployment is ongoing, with offices in Mexico, the United States, and Colombia already running 100% on Oracle ERP. Due to close collaboration with the partner, the average activation time was five to six months, and it continues to shorten as the teams deepen their knowledge of the rollout process.