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Meet customer expectations of a consistent, relevant, and personalized buying process—no matter how they choose to interact with your brand. Personalize onsite customer assistance. Enable direct purchasing with social tools. Deliver a seamless—and more profitable—customer journey across all devices and channels.
Connect the online with the physical experience (store, website, and/or warehouse). Integrate chat, phone, and social functions along with recommendations and reviews.
Enable direct purchasing by integrating electronic product catalog to social selling presence.
Use responsive design to deliver consistent customer experience across all devices and channels.
Recognize opted-in customer presence and push location-specific content.
Enable store associates to deliver a highly personalized assisted shopping experience.
Automatically send customer and order information to the service center with rules-driven workflow.