Oracle Support Rewards FAQs

Customers using Oracle’s on-premises software become eligible for Oracle Support Rewards when they enter a new Universal Credits order and begin consuming OCI. OCI Pay As You Go customers are not eligible at this time.

Yes. This is available in all regions at launch, except for US Public Sector.

Yes, BYOL services on the Universal Credits Model (UCM) rate card are eligible for the program.

No, but customers can contact their cloud applications rep for details on our incentives, such as Customer 2 Cloud, for moving applications to the cloud.

Almost every OCI service is eligible. Consumption services and offerings that include third parties such as VMware, Microsoft, and Oracle Cloud Marketplace are not eligible.

No. Though Oracle Cloud Applications run on Oracle Cloud Infrastructure, Oracle Cloud Applications such as Oracle Cloud ERP are not eligible.

Yes. A customer can accrue rewards for the portion that is delivered under UCM, but the subscription portion for the base rack is not eligible.

No. Any workload on OCI can accrue rewards. Paid consumption of any eligible OCI service running Oracle software, custom applications, ISV applications, and so on can earn rewards.

No, this program is not available for proof of concept/trial customers, nor those using Free Tier services.

Yes, the Support Rewards belong to the “Sold To” on the UCM order. UCM orders through a reseller do not affect the customer’s ability to purchase, consume, and accrue Support Rewards.

In certain cases, authorized Oracle Support Renewal Partners manage the technology license support renewal for end users. In such cases, the end user can authorize the redemption of their rewards to their Oracle Support Renewal Partner.

As OCI services are consumed, customers accrue Support Rewards to apply as a form of payment to any open invoice for on-premises support of Oracle technology programs.

This will vary based on the customer scenario. For customers who have a current Unlimited License Agreement (ULA), rewards will accrue at 33% (US$0.33 for each US$1.00 of consumption). For all others, rewards accrue at 25% (US$0.25 for each US$1.00 of consumption). 

ULA eligibility applies to all entities included in the ULA. If the customer has a mix of ULA and non-ULA, we will include all UCM consumption at the ULA rate.

Oracle Support Rewards are earned and calculated at the end of each month, based on the total monthly consumption of OCI resources and the customer’s Oracle Support Rewards accrual rate.

Total monthly consumption is calculated by multiplying the (unit net price) x (actual usage) of eligible OCI services. Unit net price is specified in the rate card of the order, or seen in the Oracle Cloud Console.

Oracle Support Rewards starts accruing only when the services period for the new order is active. Rewards accrued prior to November 2021 will accumulate and be deposited into the customer’s Rewards account, be available for redemption on November 2021, and be valid for 12 months from that date.

Oracle Support Rewards are valid for 12 months following the date they are accrued and deposited in the customer’s Rewards account. If unused at the end of the period, these rewards will expire. For example, rewards accrued and deposited in the customer’s Rewards account at the end of December 2021 will expire at the end of December 2022. 

Consumption overages during the services period count no differently than normal consumption.

No, there is no limit to the amount of Oracle Support Rewards a customer can accrue.

This capability will be available in early fall 2021. Customers will see their Support Rewards in the OCI console under "Account Management" and "Support Rewards."

Taxes cannot be paid with rewards. Only the pre-tax invoice amount can be paid with rewards. 

No. Oracle Support Rewards can only be applied to Oracle Technology Programs invoices and cannot be exchanged for cash or any other form of currency.

Rewards are redeemed in the order they are earned.  

No, the rewards are issued monthly in arrears, and will be valid for 12 months from the date of issuance. We are unable to reactivate expired rewards.

No, Support Rewards redemption is limited to support renewals with Software Update License & Support for Oracle Technology Programs; products such as Java and some MySQL offerings available on a subscription basis are excluded as these include both license and support. Oracle Linux products also are not eligible.

Support rewards can only be applied to invoices that are less than 30 days past due date. The rewards are valid for 12 months, and thus will be available for renewal in the next year.