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NetSuite Cloud Services – Service Descriptions
NetSuite Cloud Services – Service Descriptions
This section includes service descriptions for the NetSuite, OpenAir, Bronto, NetSuite CPQ Services, including Professional Services, Training and ACS, which are incorporated into your agreement via the Subscription Services Agreement or your order with Oracle.
NetSuite GBU Cloud Services - Service Descriptions
Service descriptions for some of the NetSuite GBU’s Cloud Services (if specifically referenced in Customer’s Estimate/Order Form).
Professional Services – Service Descriptions
Service descriptions for NetSuite Professional Services activation services.
Oracle NetSuite SuiteSuccess Professional Services - Service Descriptions (PDF)
Oracle NetSuite SuiteSuccess Professional Services - Service Descriptions (Portuguese) (PDF)
Oracle NetSuite SuiteSuccess Professional Services - Service Descriptions (Spanish) (PDF)
Oracle NetSuite SuiteSuccess Professional Services - Retired - Service Descriptions (PDF)
Advanced Customer Support ('ACS') Service Descriptions
Service descriptions for the NetSuite Advanced Customer Support services for customers and partners. Effective June 8th, 2020, all new orders which include Advanced Customer Support or Advanced Partner Support will reference the following:
Oracle NetSuite ACS Service Descriptions – English (PDF)
Oracle NetSuite ACS Service Descriptions - Chinese (PDF)
Oracle NetSuite ACS Service Descriptions – Dutch (PDF)
Oracle NetSuite ACS Service Descriptions – French (France) (PDF)
Oracle NetSuite ACS Service Descriptions – German (PDF)
Oracle NetSuite ACS Service Descriptions - Japanese (PDF)
Oracle NetSuite ACS Service Descriptions – Portuguese (Brazil) (PDF)
Oracle NetSuite ACS Service Descriptions – Spanish (Mexico) (PDF)
Oracle NetSuite ACS Service Descriptions – Spanish (Spain) (PDF)
Older Versions
Advance Customer Support and Advance Partner Support services ordered on or after March 11th, 2019 and before June 8th, 2020 will reference the following: March 2020 ACS Service Descriptions (PDF)
Advance Customer Support services ordered after January 16th, 2018 and before March 11th, 2019 will reference the following: October 2018 ACS Service Descriptions (PDF)
SuiteOptimize or Customer Success Services ordered on or after January 16, 2018 will reference the following: January 2018 SuiteOptimize and CSS Service Descriptions (PDF)
SuiteOptimize or Customer Success Services ordered prior to January 16th, 2018 will reference the following: December 2017 SuiteOptimize and CSS Service Descriptions (PDF)
Commerce Services Ordered Prior to August 9, 2017, will reference the following: Commerce Success SOW (PDF)
Training Service Descriptions
Service descriptions for NetSuite Training offerings for customers and partners (formerly called the "NetSuite Learning Cloud Support and Training Event Packs").
Oracle NetSuite Service Descriptions
Service descriptions for the NetSuite-branded Oracle Cloud Services available from the NetSuite business unit.
Suite Pro Bono Service Descriptions
Service descriptions for the services included in the Suite Pro Bono Statement of Work.
NetSuite CPQ Service Descriptions
Service descriptions for the Oracle NetSuite CPQ (formerly, Verenia) Cloud Services.
NetSuite Adi Insights Service Descriptions
Service descriptions for the Adi Insights legacy Cloud Services and Professional Services.